Front of House Supervisor

YOMG; Frankston; On-site; AUD 43,000 - 62,000; Full time

Benefits offered by this job

Employee discount

Job summary

YOMG is seeking a confident Front of House Supervisor to lead from the floor, support the team and maintain a high standard of guest experience across every shift. This hands-on leadership role coordinates the front of house team, allocates stations and ensures smooth service flow.

You will coach staff, monitor cash and stock, respond to guest concerns, and uphold YOMG standards for hospitality, product quality and cleanliness.

Qualifications

• Experience in front of house hospitality, retail or quick-service operations.
• Confidence leading a team and making practical decisions under pressure.
• Strong communication, organisation and guest-recovery skills.

Responsibilities

• Lead assigned shifts and provide direction to two or more team members.
• Allocate stations, coordinate breaks and adjust deployment as trade changes.
• Set the standard for hospitality, order accuracy, speed and presentation.
• Coach team members in real time and support onboarding and station training.
• Resolve guest concerns within your authority and escalate significant matters promptly.
• Complete opening or closing, cash, security and operational checks accurately.
• Monitor stock, waste and labour deployment during the shift.

Skills

Front of house

Team leadership

Guest communication

Operational decision-making

Job description

Bayside Entertainment Centre, Shop G008/27 Wells St, Frankston VIC 3199, Australia

Full time

YOMG is looking for a confident Front of House Supervisor who can lead from the floor, support the team and keep the guest experience strong throughout every shift.

This is a hands-on leadership role. When rostered as the person in charge, you will coordinate the front of house team, allocate stations and breaks, manage service flow and respond to guest or operational issues. You will set the pace while coaching team members and maintaining YOMG standards across hospitality, product, cash and cleanliness.

What You Will Do

• Lead assigned shifts and provide clear direction to two or more team members.
• Allocate stations, coordinate breaks and adjust deployment as trade changes.
• Set the standard for hospitality, order accuracy, speed and presentation.
• Coach team members in real time and support onboarding and station training.
• Resolve guest concerns within your authority and escalat​e significant matters promptly.
• Complete opening or closing, cash, security, food safety and operational checks accurately.
• Monitor stock, waste and labour deployment during the shift.

What You Will Bring

• Experience in front of house hospitality, retail or quick-service operations.
• Confidence leading a team and making practical decisions under pressure.
• Strong communication, organisation and guest-recovery skills.
• A hands-on approach and willingness to work alongside the team.
• Availability across the roster required for the role.

What You Can Expect

• Support and training to help you perform confidently in your role.
• Employee discount.
• A hands-on team environment where everyone contributes to the guest experience.

If you enjoy leading busy shifts, developing people and creating memorable guest experiences, we would love to meet you.