Front Desk & Workplace Experience Associate

cw; Perth; On-site; AUD 55,000 - 75,000; Full time

Job summary

Cushman & Wakefield in Australia seeks a Customer Experience Associate to deliver front-of-house, concierge, and workplace support for a seamless visitor and employee experience.

You will welcome visitors, manage reception, coordinate meetings, handle mail, and support the Workplace Lead to maintain service standards and a positive environment.

This entry-level role offers training and opportunities to grow within a global real estate services firm.

Qualifications

• 2+ years' experience in a similar role is preferred.
• Experience in reception or front-line information exchange.
• Experience in hospitality or community engagements is an advantage.
• Entry level position; some customer-facing experience is acceptable.
• Year 12 completion minimum.
• Intermediate Microsoft Office Suite.
• Clear verbal and written communication.
• Professional facilities or hospitality qualifications are a plus; training provided.

Responsibilities

• Welcome and assist visitors in a professional manner and direct them to hosts.
• Manage calls and inboxes, responding promptly.
• Maintain reception, meeting rooms, lounges, and common areas to high standards.
• Issue and collect access passes and maintain induction files.
• Log workspace requests (parking, lockers) and coordinate events and room setups.
• Support newsletters and workplace updates; assist with AV setup and catering as needed.
• Handle mail and deliveries; coordinate bulk deliveries.

Skills

Customer service

Reception

Communication

Microsoft Office

Front desk

Hospitality

Education

Year 12 completion

Tools

Microsoft Office

Job description

Cushman & Wakefield in Australia seeks a Customer Experience Associate to deliver front-of-house, concierge, and workplace support for a seamless visitor and employee experience.

You will welcome visitors, manage reception, coordinate meetings, handle mail, and support the Workplace Lead to maintain service standards and a positive environment.

This entry-level role offers training and opportunities to grow within a global real estate services firm.