Dental Receptionist

Your Dentistry; Canberra; Presencial; AUD 52.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

No weekend work

9-day fortnight

Dental discounts

Training & development

Career progression

Team events

Established practice

Descripción de la vacante

Identity Dentistry | Civic Gentle Dental Care in Canberra, ACT, is seeking a friendly Full-Time Dental Receptionist to join our team. You’ll greet patients, manage bookings, handle calls, and support the front desk with a smooth practice flow.

We offer a 9-day fortnight with no weekend work, discounted treatments for you and your family, ongoing training, and clear opportunities for career progression in a welcoming, team-focused environment.

Formación

• Fluent in English with excellent communication and interpersonal skills.
• Strong organisational skills and ability to multitask in a busy practice.
• Professional, friendly telephone manner with attention to detail.
• Reliable, punctual and able to work independently and as part of a team.
• Willingness to learn new skills and assist with different aspects of practice operations.
• Able to provide three professional references.

Responsabilidades

• Welcome patients with warmth and professionalism.
• Coordinate bookings and manage schedules for efficient operations.
• Handle incoming calls, emails and patient inquiries with confidence.
• Manage patient records, process payments and health fund claims.
• Collaborate with dentists and clinical staff to ensure a seamless patient experience.
• Assist with monthly stock ordering and inventory management.
• Provide occasional chairside assistance and support infection control when trained.

Conocimientos

English fluency

Organisational skills

Telephone etiquette

Customer service

Attention to detail

Time management

Teamwork

Herramientas

HICAPS

Descripción del empleo

Identity Dentistry | Civic Gentle Dental Care | Canberra, ACT

Dental Receptionist - Full-Time | No Weekends!

Are you a friendly, organised and proactive receptionist who loves working with people? We want to hear from you!

At both Civic Gentle Dental Care and Identity Dentistry, we believe that exceptional patient care starts with a warm welcome and a positive first impression.

We are looking for an enthusiastic, reliable and motivated Full-Time Dental Receptionist to join our friendly and growing team in Canberra.

If you enjoy a fast-paced environment, take pride in delivering outstanding customer service and love being part of a supportive team, this could be the perfect opportunity for you!

Why Join Our Team?

• No weekend work! Enjoy a healthy work-life balance with a 9-day fortnight.
• Discounted dental treatments for you and your family.
• Ongoing training and development with access to regular professional education.
• Career progression opportunities - we recognise talent and encourage internal promotions.
• Friendly and supportive workplace where teamwork and initiative are valued.
• Regular team gatherings to celebrate achievements and build strong relationships.
• Established practice with a welcoming team and loyal patient base.

What You'll Be Doing

As the first point of contact for our patients, you'll play an important role in ensuring the smooth day-to-day operation of our practice.

• Patient Experience: Welcome patients with warmth, professionalism and a positive attitude.
• Appointment Management: Coordinate bookings, manage schedules and maintain an efficient appointment system.
• Communication: Handle incoming calls, emails and patient enquiries with confidence and professionalism.
• Patient Administration: Manage patient records, process payments, submit health fund claims and complete daily administrative tasks.
• Team Collaboration: Work closely with dentists and clinical staff to ensure a seamless patient experience.
• Stock Coordination: Assist with monthly stock ordering and inventory management.
• Clinical Support: Provide occasional chairside assistance during dental procedures when required and appropriately trained.
• Infection Control: Assist with instrument sterilisation and maintaining clinical hygiene standards when required and appropriately trained.

What We're Looking For

We're looking for someone who brings positive energy, professionalism and a genuine willingness to contribute to the team.

Essential Requirements

• Currently based in Canberra, ACT, and available to work full-time hours (9 days per fortnight).
• Fluent in both spoken and written English, with excellent communication and interpersonal skills.
• Strong organisational skills and the ability to multitask in a busy environment.
• A professional, friendly and confident telephone manner.
• Excellent attention to detail and a commitment to providing outstanding customer service.
• A reliable, punctual and responsible approach to work.
• Ability to work independently, take initiative and contribute positively to a team.
• Willingness to learn new skills and assist with different aspects of practice operations.
• Ability to provide three professional references.

Highly Regarded

• Previous reception or administrative experience in dental, medical or allied health practices.
• Knowledge of private health insurance claims, HICAPS and patient billing.
• Previous experience in dental assisting or familiarity with dental terminology.

Previous dental experience is an advantage, but candidates with strong reception experience in other healthcare settings are encouraged to apply.

The Person Who Will Thrive Here

You'll be someone who doesn't just wait to be told what to do. You notice what needs attention, take ownership of your responsibilities and look for ways to make the day run more smoothly.

You enjoy helping people, remain calm when things get busy and understand that great teamwork makes all the difference.

Most importantly, you bring a can-do attitude, a strong work ethic and a genuine passion for patient care.

Equal Opportunity

Civic Gentle Dental Care is an equal opportunity employer. We value diversity and are committed to creating a respectful, inclusive and supportive workplace.

Join a team where your contribution matters, your ideas are welcomed, and your career can grow!

Important Information

This position is based in Canberra and requires availability for full-time hours across a 9-day fortnight. Only shortlisted applicants will be contacted.