Front Desk Reception

Pier Caravan Park Hervey Bay; Hervey Bay; On-site; AUD 42,000 - 55,000; Full time

Job summary

Pier Caravan Park Hervey Bay is seeking a Front Desk Receptionist to deliver a welcoming, efficient, and professional guest experience at our park in Hervey Bay. You will manage bookings, check-ins and guest inquiries, while providing local information and coordinating with staff to ensure a smooth stay.

The role requires customer service experience, strong communication, and the ability to handle busy periods calmly.

Qualifications

• Experience in reception, customer service, tourism, accommodation, retail or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to manage bookings and payments accurately.
• Attention to detail and calmness under pressure.

Responsibilities

• Welcome guests in a warm, professional manner.
• Manage check-ins/outs, bookings, payments and receipts.
• Respond to enquiries via phone, email, online and in person.
• Maintain reservations and guest records in the park's system.
• Provide information on park rules, amenities and local attractions.
• Coordinate with cleaners and maintenance for site readiness.
• Handle guest feedback and escalate issues when needed.
• Perform basic administrative tasks and handover notes.

Skills

Customer service

Communication

Organisation

Problem solving

Teamwork

Tools

POS systems

Booking platforms

Job description

The Front Desk Reception role is responsible for delivering a welcoming, efficient, and professional guest experience at Pier Caravan Park Hervey Bay. The position supports daily reception operations, guest enquiries, reservations, arrivals and departures, tour desk support, basic administration, and coordination with cleaners, maintenance, and management to ensure guests enjoy a safe, friendly, and well-organized stay.

Key responsibilities

• Welcome guests and visitors in a warm, professional and helpful manner.
• Manage guest check-ins, check-outs, booking changes, payments, deposits and receipts accurately.
• Respond to phone, email, online and in-person enquiries about sites, facilities, availability, rates, pet-friendly options, accessibility requirements and local attractions.
• Maintain reservations and guest records using the park's booking or property management system.
• Provide clear information about park rules, amenities, safety procedures, access codes, maps and guest expectations.
• Assist with tour desk enquiries and provide general information about Hervey Bay experiences, including local cafes, restaurants, markets, marina activities, beach access and seasonal whale-watching opportunities.
• Coordinate with cleaning and maintenance teams regarding site readiness, guest requests, repairs, cleaning priorities and lost property.
• Handle guest feedback, complaints, and service issues calmly, escalating matters to management where required.
• Maintain reception presentation, brochures, signage, stationery, and general office supplies.
• Process basic administrative tasks, including filing, daily reconciliations, data entry and end-of-shift handover notes.

About you

• Previous reception, customer service, tourism, accommodation, retail or hospitality experience preferred.
• Friendly, confident and professional communication style.
• Strong attention to detail when managing bookings, payments and guest records.
• Ability to remain calm and courteous during busy periods or when resolving guest concerns.
• Comfortable using computers, phones, email, point-of-sale systems and booking platforms.
• Good organisational skills and ability to prioritise competing tasks.
• Ability to work both independently and as part of a small team.

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