Front Desk & Head Office Administrator — Growth Path

Big Wheels Truck Alignment; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Big Wheels Truck Alignment is seeking an Administrator to support the front desk and head office across Crestmead. You will greet customers, manage bookings, prepare quotes and invoices, and help keep the building running across workshop and head office teams.

The role is full-time, Monday to Friday, 7:30am–4:00pm, with on-site parking. You’ll handle national account invoicing, maintain registers in Teams/SharePoint, and assist the CEO and head office as needed.

Qualifications

• Experience in administration, reception or service advisor role.
• MYOB experience or willingness to learn it — we’ll train the right person.
• A confident, friendly phone manner and good written English.
• Sound computer skills: Microsoft 365 (Outlook, Excel, Teams) and the ability to pick up new systems quickly.
• Accuracy with numbers and invoicing.
• The ability to juggle a ringing phone, a customer at the counter and a deadline without dropping any of them.
• Full working rights in Australia.

Responsibilities

• Greet customers and answer the phone; you are the first impression of the store.
• Take bookings using our booking script, and manage the workshop diary.
• Open, update and close job cards in MechanicDesk, our workshop system.
• Prepare quotes and invoices, take payments, and follow up outstanding quotes.
• Obtain customer approvals and purchase orders before work starts.
• Hand vehicles back with the customer’s alignment report.
• Order parts and keep the reception and waiting area presentable.
• Process national account and dealer program invoices; maintain registers on Teams and SharePoint; collate monthly store reports.
• Accounts support in MYOB: data entry, debtor follow-up and reconciliations; general support to the CEO.

Skills

Administration experience

Phone etiquette

Microsoft 365

Numeric accuracy

Multitasking

Excellent English

Tools

MYOB

Job description

Big Wheels Truck Alignment is seeking an Administrator to support the front desk and head office across Crestmead. You will greet customers, manage bookings, prepare quotes and invoices, and help keep the building running across workshop and head office teams.

The role is full-time, Monday to Friday, 7:30am–4:00pm, with on-site parking. You’ll handle national account invoicing, maintain registers in Teams/SharePoint, and assist the CEO and head office as needed.