Front Desk Guest Services Agent - Casual/Part-Time

Accor; Sydney; On-site; AUD 34,000 - 44,000; Part time

Job summary

Accor’s ibis budget Sydney Airport is seeking dedicated casual and part-time Reception Agents to join our Front Desk team. You will deliver passionate, friendly service, handle inquiries, check guests in and out, and take reservations with accuracy.

This role requires a flexible 7-day roster, strong communication, a NSW RSA, and the ability to multitask in a fast-paced environment. You will work with a supportive team to ensure a smooth guest experience and a positive first impression.

Qualifications

• Service-focused personality is essential.

Responsibilities

• Provide passionate, knowledgeable, and friendly service
• Assist guests with all enquiries and complaints and provide accurate information to guests
• Check guests in and out of the Property accurately and in a timely manner
• Take reservations as required
• Answer all telephone calls in a professional manner
• Reconcile cashier floats, transactions, and alterations to accounts, collect payment of accounts, and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure information is correct
• Ensure special requests are actioned appropriately and promptly
• Maintain the cleanliness and the presentation of the front desk at all times
• Ensure relevant information is communicated between departments

Skills

Service orientation

Job description

Accor’s ibis budget Sydney Airport is seeking dedicated casual and part-time Reception Agents to join our Front Desk team. You will deliver passionate, friendly service, handle inquiries, check guests in and out, and take reservations with accuracy.

This role requires a flexible 7-day roster, strong communication, a NSW RSA, and the ability to multitask in a fast-paced environment. You will work with a supportive team to ensure a smooth guest experience and a positive first impression.