Guest Service Agent

Accor DE/DE; Sydney; On-site; AUD 34,000 - 44,000; Part time

Job summary

Accor’s ibis budget Sydney Airport is seeking dedicated casual and part-time Reception Agents to join our Front Desk team. You will deliver passionate, friendly service, handle inquiries, check guests in and out, and take reservations with accuracy.

This role requires a flexible 7-day roster, strong communication, a NSW RSA, and the ability to multitask in a fast-paced environment. You will work with a supportive team to ensure a smooth guest experience and a positive first impression.

Qualifications

• Service-focused personality is essential.

Responsibilities

• Provide passionate, knowledgeable, and friendly service
• Assist guests with all enquiries and complaints and provide accurate information to guests
• Check guests in and out of the Property accurately and in a timely manner
• Take reservations as required
• Answer all telephone calls in a professional manner
• Reconcile cashier floats, transactions, and alterations to accounts, collect payment of accounts, and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure information is correct
• Ensure special requests are actioned appropriately and promptly
• Maintain the cleanliness and the presentation of the front desk at all times
• Ensure relevant information is communicated between departments

Skills

Service orientation

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Reception Agent
We are currently seeking dedicated and dynamicCasual & Part TimeGuest Services Agents to join our team at ibis budget Sydney Airport, and support our Front Desk Team, and help ensure guest requirements are always met with delivery of exceptional service.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing/ Key Responsibilities:

• Provide passionate, knowledgeable, and friendly service
• Assist guests with all enquiries and complaints and provide accurate information to guests
• Check guests in and out of the Property accurately and in a timely manner
• Take reservations as required
• Answer all telephone calls in a professional manner
• Reconcile cashier floats, transactions, and alterations to accounts, collect payment of accounts, and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure information is correct
• Ensure special requests are actioned appropriately and promptly
• Maintain the cleanliness and the presentation of the front desk at all times
• Ensure relevant information is communicated between departments

Qualifications

Your experience and skills include:
Service focused personality is essential

Additional Information

• The ability to work a flexible 7-day roster.
• Exemplary written and verbal communication skills
• Hold a current and valid RSA card in NSW
• Well-presented with a natural ability to build rapport both in person and over the telephone
• Strong focus and passion for hotel operations
• Ability to deliver excellent customer service
• Self-motivated with positive and professional attitude
• Proven ability to manage time, multi-task, work under pressure, and think on your feet
• Strong personal integrity