Front Desk Experience Lead – Sydney Office

Arup; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Arup’s Office Services team onsite in Sydney invites a friendly Front of House Coordinator to be the first point of contact for clients, visitors and staff. You will champion a warm, professional experience and support daily operations across the workplace.

In this role you’ll manage reception duties, help with access cards, mail, meeting room readiness and event support, while collaborating with a diverse team to continuously improve service delivery.

Qualifications

• Experience in a front-of-house, customer service, or concierge role in a corporate or hospitality environment.
• Strong attention to detail with a professional and polished client experience.
• Collaborative and adaptable approach with positive mindset toward service delivery.

Responsibilities

• Provide a professional and welcoming experience to all clients, visitors, and staff.
• Manage key reception duties including visitor registration, meeting room readiness, in-room service delivery, and lounge area presentation.
• Support office operations by assisting with access cards, mail coordination, and general office guidance.
• Collaborate with the Office Services team to ensure smooth daily operations and consistent service standards.
• Assist in delivering events, exhibitions, and activations with opportunities for service improvements.

Skills

Front desk experience

Job description

Arup’s Office Services team onsite in Sydney invites a friendly Front of House Coordinator to be the first point of contact for clients, visitors and staff. You will champion a warm, professional experience and support daily operations across the workplace.

In this role you’ll manage reception duties, help with access cards, mail, meeting room readiness and event support, while collaborating with a diverse team to continuously improve service delivery.