Front Desk & Customer Experience Administrator

Localsearch; Gold Coast City; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

On-site café

Free parking

Barista coffee daily

Career growth & mentorship

Wellness program

Job summary

Localsearch is seeking a Customer Experience Administrator at our Robina head office. You will run the front desk, greet clients, manage calls, and support the wider Customer Experience team in a fast-paced environment from 9:00am to 5:30pm.

You bring proven front desk experience, strong admin skills with MS Office, and excellent interpersonal skills. Enjoy a collaborative, on-site culture with perks such as on-site cafe and busy, friendly office life.

Qualifications

• Demonstrable front desk experience handling phones and visitors.
• Strong admin skills, including confident use of MS Office.
• Welcoming, positive interpersonal skills and can-do attitude.
• Self-motivated with ability to prioritise tasks throughout the day.
• Ability to work autonomously; front desk central to operations.
• Confidence picking up new software, processes and directives.
• Professionalism in all presentation, written and verbal communication.

Responsibilities

• Manage inbound calls using a cloud-based phone system and direct to the right person.
• Greet clients and visitors, ensuring a warm, welcoming experience.
• Book and maintain meeting rooms and ensure presentation readiness.
• Handle general office and administrative duties to keep the site running.
• Provide administrative support to the Customer Experience team and others.

Skills

Front desk experience

MS Office

Interpersonal skills

Customer service

Self-motivation

Autonomy

Professional communication

Education

Certificate in Administration

Tools

Cloud-based phone system

Job description

Localsearch is seeking a Customer Experience Administrator at our Robina head office. You will run the front desk, greet clients, manage calls, and support the wider Customer Experience team in a fast-paced environment from 9:00am to 5:30pm.

You bring proven front desk experience, strong admin skills with MS Office, and excellent interpersonal skills. Enjoy a collaborative, on-site culture with perks such as on-site cafe and busy, friendly office life.