Customer Experience Administration

Localsearch; Gold Coast City; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

On-site café

Free parking

Barista coffee daily

Career growth & mentorship

Wellness program

Job summary

Localsearch is seeking a Customer Experience Administrator at our Robina head office. You will run the front desk, greet clients, manage calls, and support the wider Customer Experience team in a fast-paced environment from 9:00am to 5:30pm.

You bring proven front desk experience, strong admin skills with MS Office, and excellent interpersonal skills. Enjoy a collaborative, on-site culture with perks such as on-site cafe and busy, friendly office life.

Qualifications

• Demonstrable front desk experience handling phones and visitors.
• Strong admin skills, including confident use of MS Office.
• Welcoming, positive interpersonal skills and can-do attitude.
• Self-motivated with ability to prioritise tasks throughout the day.
• Ability to work autonomously; front desk central to operations.
• Confidence picking up new software, processes and directives.
• Professionalism in all presentation, written and verbal communication.

Responsibilities

• Manage inbound calls using a cloud-based phone system and direct to the right person.
• Greet clients and visitors, ensuring a warm, welcoming experience.
• Book and maintain meeting rooms and ensure presentation readiness.
• Handle general office and administrative duties to keep the site running.
• Provide administrative support to the Customer Experience team and others.

Skills

Front desk experience

MS Office

Interpersonal skills

Customer service

Self-motivation

Autonomy

Professional communication

Education

Certificate in Administration

Tools

Cloud-based phone system

Job description

At Localsearch, we’ve been empowering Australian businesses with top-tier digital marketing solutions since 1993. Today, we stand as one of the largest digital marketing powerhouses in Australia, helping over 300,000 businesses to be Found, Chosen and Remembered. Based in the heart of Robina, just steps from Robina Town Centre, our modern office is equipped with everything you need to thrive—including an on-site café with barista-made coffee, high-tech tools, and a collaborative, fun culture where your skills will shine!

What will you do?

As our Customer Experience Administrator, you will be the first face and voice of Localsearch. Based at our Robina head office as part of our Customer Experience team, you will run the front desk, look after everyone who calls or walks through the door, and keep the day running smoothly for the wider team. This is a full-time, on-site position based at our Robina office, working 9:00am - 5:30pm.

• Manage inbound calls using our leading-edge cloud-based phone software, directing them to the right person quickly.
• Greet clients, visitors and candidates, making sure they feel welcome and comfortable from the moment they arrive.
• Book meeting rooms on behalf of the wider team and keep them clean and tidy between meetings.
• Make sure meeting rooms are prepared and presentation-ready for external guests and presenters.
• Take care of general office and administration duties that keep the place running.
• Provide administrative support to the Customer Experience team and to colleagues across the business as requested.

Who are you & what will you bring?

You are warm, professional and genuinely enjoy looking after people. You are comfortable working on your own at the front desk, you spot what needs doing before you are asked, and you handle a busy morning without losing your smile.

Required:

• Demonstrable experience on a busy front desk, managing both phones and visitors.
• Strong administration skills, including confident use of MS Office.
• Great interpersonal skills - welcoming, positive and a real can-do attitude.
• The ability to self-motivate and to assess and prioritise your own tasks throughout the day.
• Comfort working autonomously. Our front desk is central to operations and sees plenty of foot traffic, but it is not physically connected to a team.
• Confidence picking up new software, processes and directives.
• Professionalism in everything you do, from presentation to written and verbal communication, while staying personable and in touch with your audience.

Nice to have:

• Certificate level qualifications or above in Administration or a related field.
• Experience using a cloud-based phone system.
• Previous experience supporting an EA, office manager or executive team.

Why it’s great to work with us!

• Barista-made coffee daily at our on-site café - because great work deserves great coffee.
• Prime location in Robina, opposite Robina Town Centre, perfect for lunch breaks or errands.
• Fun & supportive culture - we celebrate wins, support each other, and challenge complacency.
• Access to the latest tools & training - stay ahead in the fast-moving world of digital marketing.
• Flexible work-life balance - we know life happens, and we support balance.
• Career growth & mentorship - access our internal mentoring program and upskilling opportunities.
• We offer a comprehensive program supporting mental, financial and physical wellness.
• Employee perks! Paid parental leave, free parking, gym discounts, 24/7 retail discounts and cashback offers, and special rewards for birthdays and tenure.
• We celebrate success BIG! Annual company-wide conference, recognition programs, and team events to reward high performers.

At Localsearch we are committed to providing an inclusive workplace and are proud to be an equal-opportunity employer. We celebrate, support, and thrive on diversity. We seek to recruit, develop, and retain the most talented people based on merit, competence, and performance. Our goal is to represent, at all job levels, the clients we serve.