Front Desk & Customer Experience Specialist - Auto

Harmony Auto; City of Frankston; On-site; AUD 45,000 - 60,000; Full time

Job summary

Harmony Auto is seeking a Full-Time Front Desk Receptionist in Frankston to be the first point of contact and provide a professional customer experience. You will manage front-of-house operations, appointments, and day-to-day administrative tasks in a fast-paced dealership environment.

The successful candidate will be customer-focused, highly organised, and comfortable working in a dynamic automotive setting, supporting sales and service teams with a friendly, proactive approach.

Qualifications

• Fluent English communication skills (written and verbal).
• Previous experience in reception, customer service, hospitality, retail, or administration.
• Professional presentation and strong interpersonal skills.
• Excellent organisational and multitasking abilities.
• Strong attention to detail.
• Proficiency in Microsoft Office and general computer systems.
• Valid Australian Driver's Licence and reliable transport.

Responsibilities

• Welcome customers and visitors in a professional and friendly manner.
• Manage customer check-ins and direct enquiries appropriately.
• Offer refreshments and maintain a welcoming showroom environment.
• Ensure the reception area remains tidy and presentable at all times.
• Answer and direct incoming calls and emails.
• Record and relay messages promptly and accurately.
• Schedule showroom appointments, test drives, and service bookings.
• Manage meeting room calendars and visitor records.
• Coordinate customer appointments with relevant departments.
• Manage incoming and outgoing mail and courier deliveries.
• Monitor office supplies and place orders when required.
• Assist with administrative documentation and filing.
• Enter customer information and leads into CRM systems.
• Direct customers to Sales, Service, or Aftersales departments.

Skills

Fluent English

Reception experience

Organisational skills

Multitasking

Attention to detail

MS Office proficiency

Driver's licence

Tools

CRM systems

Dealership software

Job description

Harmony Auto is seeking a Full-Time Front Desk Receptionist in Frankston to be the first point of contact and provide a professional customer experience. You will manage front-of-house operations, appointments, and day-to-day administrative tasks in a fast-paced dealership environment.

The successful candidate will be customer-focused, highly organised, and comfortable working in a dynamic automotive setting, supporting sales and service teams with a friendly, proactive approach.