Automotive Service Concierge - Customer-First Receptionist

Warrnambool Auto Group; Warrnambool; On-site; AUD 50,000 - 65,000; Full time

Job summary

Warrnambool Auto Group's Nissan, Chery & Kia Showroom is seeking a customer focused Automotive Service Receptionist/Concierge to join our friendly team. You will be well presented, professional and proactive, with excellent communication and a strong focus on outstanding customer service.

In this role you will answer inbound contacts, process repair orders, quotes, invoices and payments, resolve customer issues quickly, and assist with sales and bookings of service and repairs.

Qualifications

• Well presented, professional and proactive.
• Excellent communicator.
• Sound time management and organisational skills.
• Strong focus on exceptional customer service.
• Hold a current, valid Australian driver's license.

Responsibilities

• Answering the inbound contacts in a timely manner
• Processing repair orders, quotes, invoices, and payments
• Resolving customer issues quickly and effectively, whilst maintaining a high standard of customer care
• Sales and booking of service and repairs

Skills

Customer service

Communication

Time management

Organisational skills

Professional appearance

Job description

Warrnambool Auto Group's Nissan, Chery & Kia Showroom is seeking a customer focused Automotive Service Receptionist/Concierge to join our friendly team. You will be well presented, professional and proactive, with excellent communication and a strong focus on outstanding customer service.

In this role you will answer inbound contacts, process repair orders, quotes, invoices and payments, resolve customer issues quickly, and assist with sales and bookings of service and repairs.