Premium Concierge & Guest Experience Coordinator

Trippas White Group; City of Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Staff discounts up to 50%

Food & coffee provided

Refer a friend program with bonuses

Role & career development

Cross training opportunities

Prestigious locations

Job summary

Trippas White Group is seeking a Full Time Concierge for an EY corporate client, based in the CBD of Melbourne. The role runs Monday to Friday and focuses on delivering best-in-class concierge and front-of-house experiences for visitors and staff.

Ideal candidates bring at least 3 years in similar front-of-house roles in premium buildings, strong Microsoft Office skills, and a passion for guest services. You will manage reception, visitor experiences, and collaborate with security and support

Qualifications

• Minimum 3 years’ experience in a similar role or front of house within a premium 5-star hotel or A-grade building.
• Experience in reception and concierge, admin and mailbox management.
• Proficient in Microsoft Office products.
• Strong visitor management and creating an authentic arrival experience.
• Experience with room booking management systems.
• Experience in security controls, lift and parking management.
• Excellent time management and ability to prioritise competing demands.
• Excellent communication skills and ability to relate with clients and team under pressure.
• Willingness to take direction and learn new skills.
• Motivated to promote and engage clients around event and site activities.

Responsibilities

• Provide front of house and concierge services for clients, employees and guests.
• Reception and mailbox management, ensuring smooth daily operations.
• Assist with event support and guest arrival experiences.
• Operate and monitor room booking systems and site access controls.
• Collaborate with security, lift and parking teams to ensure safety and efficiency.

Skills

Guest relations

Reception & concierge

Admin & mailbox management

Microsoft Office

Visitor management

Room booking

Security & lift access

Time management

Communication

Team collaboration

Learning agility

Event engagement

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

Trippas White Group is seeking a Full Time Concierge for an EY corporate client, based in the CBD of Melbourne. The role runs Monday to Friday and focuses on delivering best-in-class concierge and front-of-house experiences for visitors and staff.

Ideal candidates bring at least 3 years in similar front-of-house roles in premium buildings, strong Microsoft Office skills, and a passion for guest services. You will manage reception, visitor experiences, and collaborate with security and support