Front Desk & Roster Coordinator – Full-Time

Arcare Aged Care; Cocoroc; On-site; AUD 62,000 - 68,000; Full time

Benefits offered by this job

Exclusive employee discounts (Apple, (

Exclusive employee discounts (Apple,

Job summary

Arcare Aged Care is seeking a friendly and professional Receptionist to deliver warm front-of-house service for residents, families and visitors in an Arcare residence. You will manage calls, bookings, and visitor screening while supporting rostering and administrative tasks to keep operations running smoothly.

This role requires efficient communication, a positive attitude and the ability to coordinate with multiple staff members to maintain a welcoming environment across shifts.

Qualifications

• Sound administrative skills with rostering support.
• Experience using scheduling software such as Humanforce or Time Target (desirable).
• Adaptable and willingness to learn.
• Collaborative approach in a team environment.
• Friendly and effective communication abilities.

Responsibilities

• Welcoming residents, visitors and families, creating a positive and inviting atmosphere.
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently.
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed.
• Registering and monitoring visitors, ensuring security and safety protocols are followed.
• Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary.
• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries.
• Staff Scheduling: Developing and maintaining staff schedules to ensure adequate coverage for all shifts and to meet the care requirements of residents.
• Managing Shift Changes: Handling requests for shift changes, leave, or time off and finding suitable replacements when necessary to maintain staffing levels.

Skills

Administrative skills

Scheduling software knowledge

Adaptable

Collaborative approach

Friendly communication

Tools

Humanforce

Time Target

Job description

Arcare Aged Care is seeking a friendly and professional Receptionist to deliver warm front-of-house service for residents, families and visitors in an Arcare residence. You will manage calls, bookings, and visitor screening while supporting rostering and administrative tasks to keep operations running smoothly.

This role requires efficient communication, a positive attitude and the ability to coordinate with multiple staff members to maintain a welcoming environment across shifts.