Front Counter & Licensing Specialist

Queensland Government; Mackay Regional; On-site; AUD 60,000 - 70,000; Full time

Job summary

Queensland Building and Construction Commission (QBCC) in Mackay seeks a Customer Service Officer to support the delivery of services from the Mackay office. You will provide front counter service and handle a range of processing and administrative duties, balancing priorities in a busy environment.

The role emphasizes professional customer service, organisation, and proficiency with Microsoft Office, with opportunities to contribute to licensing and invoicing tasks.

Qualifications

• Understanding of legislation and policies.
• Skilled in using technology to process and analyse information.
• Adaptable and resilient; committed to continuous improvement.
• Confident and effective communicator.

Responsibilities

• Provide professional front counter customer service.
• Undertake digital mailroom entry and related admin tasks.
• Assess site supervisor and mutual applications.
• Complete licensing maintenance tasks.
• Process invoices accurately and efficiently.

Skills

Customer service

Communication

Organisation

Multitasking

Microsoft Office

Teamwork

Education

none

Tools

Microsoft Office

Job description

Queensland Building and Construction Commission (QBCC) in Mackay seeks a Customer Service Officer to support the delivery of services from the Mackay office. You will provide front counter service and handle a range of processing and administrative duties, balancing priorities in a busy environment.

The role emphasizes professional customer service, organisation, and proficiency with Microsoft Office, with opportunities to contribute to licensing and invoicing tasks.