Dynamic Call Centre & Admin Specialist

Government client (agency undisclosed); Mackay Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Mackay is seeking a Call Centre & Administration Officer to support the North Queensland region in a fast-paced government setting. This full-time role focuses on handling inbound calls and delivering high-quality customer service while managing essential administrative tasks.

Ideal candidates will have call centre or busy phone-based experience, strong communication skills, and a keen eye for detail. Immediate start, on-site in Mackay, with opportunities to contribute across multiple teams.

Qualifications

• Experience in a call centre or busy phone-based customer service with administration.
• Strong communication and interpersonal skills.
• Ability to manage difficult conversations and resolve issues.
• Attention to detail and accuracy.
• Strong time management and organisational skills.
• Ability to work under pressure and meet performance expectations.

Responsibilities

• Handle inbound customer calls and provide efficient service.
• Support customers and stakeholders through administrative tasks.
• Process and update information in internal systems.
• Prepare and maintain accurate records and documentation.
• Assist with reporting and general administrative duties.

Skills

Call centre experience

Strong communication

Time management

Attention to detail

Organisation skills

Independent worker

Tools

Microsoft Word

Excel

Outlook

Job description

Mackay is seeking a Call Centre & Administration Officer to support the North Queensland region in a fast-paced government setting. This full-time role focuses on handling inbound calls and delivering high-quality customer service while managing essential administrative tasks.

Ideal candidates will have call centre or busy phone-based experience, strong communication skills, and a keen eye for detail. Immediate start, on-site in Mackay, with opportunities to contribute across multiple teams.