Front Counter & Licensing Administrator

Queensland Building & Construction Commission; Mackay Regional; On-site; AUD 45,000 - 60,000; Full time

Job summary

Queensland Building & Construction Commission – Mackay QLD is seeking a Customer Service Officer to support the Mackay office with front counter service, processing inquiries and administrative duties. You will balance priorities and deliver helpful, professional service to customers and industry stakeholders.

The role emphasizes licensing maintenance, processing invoices, and preparing letters for inspectors, with a focus on organisation and adaptability in a busy office environment.

Qualifications

• Confident communicator with customers and colleagues.
• Well organised with ability to plan and manage workloads.
• Comfortable multi-tasking across different work areas.
• Friendly, approachable and focused on positive customer experience.
• Proficient with computers and Microsoft Office applications.

Responsibilities

• Provide professional front counter customer service.
• Undertake digital mailroom entry and related admin tasks.
• Assess site supervisor and mutual applications.
• Complete licensing maintenance tasks.
• Process invoices accurately and efficiently.
• Prepare letters for Building Inspectors and Assessment Officers.
• Manage daily tasks across work areas with organisation.

Skills

Customer service

Communication

Organization

Multi-tasking

Digital literacy

Tools

MS Office

Multiple computer systems

Job description

Queensland Building & Construction Commission – Mackay QLD is seeking a Customer Service Officer to support the Mackay office with front counter service, processing inquiries and administrative duties. You will balance priorities and deliver helpful, professional service to customers and industry stakeholders.

The role emphasizes licensing maintenance, processing invoices, and preparing letters for inspectors, with a focus on organisation and adaptability in a busy office environment.