Friendly Psychology Reception & Admin Specialist

CBT Professionals; Brisbane; On-site; AUD 34,000 - 41,000; Part time

Job summary

CBT Professionals in Brisbane is seeking a casual Receptionist/Administration Assistant for the Mount Gravatt practice, offering roughly 10–20 hours per week. This role suits someone with administration or reception experience, especially those interested in mental health and psychology.

You will be the first point of contact for clients, handling inquiries, managing diaries, processing payments, and supporting clinicians with day-to-day admin tasks.

Qualifications

• Previous experience in administration or reception roles.
• Strong interpersonal skills for professional communication.
• Interest in psychology or mental health fields.
• Warm, empathetic and approachable communication style.
• Proficient with Microsoft 365 and digital literacy.

Responsibilities

• Provide warm, welcoming first contact for clients.
• Greeting and check-in of clients.
• Manage high volume phone and email enquiries.
• Maintain clinician appointment diaries and bookings.
• Respond to online enquiries and referrals.
• Process payments, Medicare rebates and third-party invoicing.
• Administer client paperwork and questionnaires.
• Support clinicians with day-to-day admin needs.
• General reception and admin duties, including scanning and document management.
• Assist with clinic organisation and presentation.
• Collaborate with admin and clinical teams.

Skills

Reception experience

Strong interpersonal skills

Digital literacy

Microsoft 365

Tools

Microsoft 365

Outlook

Teams

Word

Excel

Job description

CBT Professionals in Brisbane is seeking a casual Receptionist/Administration Assistant for the Mount Gravatt practice, offering roughly 10–20 hours per week. This role suits someone with administration or reception experience, especially those interested in mental health and psychology.

You will be the first point of contact for clients, handling inquiries, managing diaries, processing payments, and supporting clinicians with day-to-day admin tasks.