Fraud & Compliance Incident Lead – Hybrid

Energy Australia; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Energy Australia seeks an Event Triage and Fraud Lead to manage compliance and fraud incidents from identification through reporting and resolution. Based in Docklands with a hybrid pattern of 2-3 days in the office weekly, this permanent role has no people leadership responsibilities.

You’ll lead triage and risk assessment, coordinate responses, support investigations and regulatory reporting, and help design robust compliance frameworks across the Customer business.

Qualifications

• Strong communication and stakeholder management skills to influence across all organisational levels.
• Knowledge of relevant laws, regulations, and compliance standards or ability to rapidly learn.

Responsibilities

• Lead triage, assessment and prioritisation of compliance and fraud events, ensuring timely identification and escalation of high-risk issues.
• Coordinate stakeholder responses, provide investigation guidance, and support risk mitigation to minimise customer and regulatory impacts.
• Support fraud investigations and provide advice on fraud prevention, detection and remediation strategies.
• Review and challenge event investigations, root cause analyses, and regulatory reporting to ensure quality and compliance.
• Contribute to the design and continuous improvement of compliance incident and fraud management frameworks, processes and reporting.
• Deliver training, guidance and insights on compliance and fraud management, building capability and promoting a strong risk-aware culture across the Customer business.

Skills

Stakeholder management

Regulatory reporting

Analytics

Investigations

Education

Tertiary qualifications in Business, Law, Risk, Policy or related discipline

Job description

Energy Australia seeks an Event Triage and Fraud Lead to manage compliance and fraud incidents from identification through reporting and resolution. Based in Docklands with a hybrid pattern of 2-3 days in the office weekly, this permanent role has no people leadership responsibilities.

You’ll lead triage and risk assessment, coordinate responses, support investigations and regulatory reporting, and help design robust compliance frameworks across the Customer business.