Event Triage and Fraud Lead

Energy Australia; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Energy Australia seeks an Event Triage and Fraud Lead to manage compliance and fraud incidents from identification through reporting and resolution. Based in Docklands with a hybrid pattern of 2-3 days in the office weekly, this permanent role has no people leadership responsibilities.

You’ll lead triage and risk assessment, coordinate responses, support investigations and regulatory reporting, and help design robust compliance frameworks across the Customer business.

Qualifications

• Strong communication and stakeholder management skills to influence across all organisational levels.
• Knowledge of relevant laws, regulations, and compliance standards or ability to rapidly learn.

Responsibilities

• Lead triage, assessment and prioritisation of compliance and fraud events, ensuring timely identification and escalation of high-risk issues.
• Coordinate stakeholder responses, provide investigation guidance, and support risk mitigation to minimise customer and regulatory impacts.
• Support fraud investigations and provide advice on fraud prevention, detection and remediation strategies.
• Review and challenge event investigations, root cause analyses, and regulatory reporting to ensure quality and compliance.
• Contribute to the design and continuous improvement of compliance incident and fraud management frameworks, processes and reporting.
• Deliver training, guidance and insights on compliance and fraud management, building capability and promoting a strong risk-aware culture across the Customer business.

Skills

Stakeholder management

Regulatory reporting

Analytics

Investigations

Education

Tertiary qualifications in Business, Law, Risk, Policy or related discipline

Job description

The Event Triage and Fraud Lead supports the management of compliance and fraud incidents from identification through to reporting and resolution. You will provide expertise in event triage, risk assessment, investigation planning, and support preparation of breach reporting and regulatory responses. This role drives the timely, effective and risk-based management of compliance and fraud events.

This is a newly created permanent position, based at Docklands with a hybrid working environment of 2-3 days in the office per week. Please note this is an individual contributor position with no people leadership responsibilities.

Key Responsibilities

• Lead triage, assessment and prioritisation of compliance and fraud events, ensuring timely identification and escalation of high-risk issues.
• Coordinate stakeholder responses, provide investigation guidance, and support risk mitigation to minimise customer and regulatory impacts.
• Support fraud investigations and provide advice on fraud prevention, detection and remediation strategies.
• Review and challenge event investigations, root cause analyses, and regulatory reporting to ensure quality and compliance.
• Contribute to the design and continuous improvement of compliance incident and fraud management frameworks, processes and reporting.
• Deliver training, guidance and insights on compliance and fraud management, building capability and promoting a strong risk-aware culture across the Customer business.

About you

• Tertiary qualifications in Business, Law, Risk, Policy or a related discipline with strong experience in compliance, risk, obligations management, investigations, regulatory reporting or governance within the Energy sector or similar complex retail regulatory environment.
• Knowledge of relevant laws, regulations, and compliance standards or an ability to quickly acquire this.
• Strong communication, stakeholder management and relationship management skills, with the ability to translate complex issues and influence stakeholders across all organisational levels.
• Strong analytical and problem-solving ability, with sound judgement, the confidence to challenge constructively and a pragmatic and a risk-based approach to decision making.