Customer Regulatory Strategy & Alignment Lead

Energy Australia; Melbourne; Hybrid; AUD 150,000 - 200,000; Full time

Benefits offered by this job

Employee discounts

Parental leave (20 weeks)

Energise Program

Performance recognition

Job summary

EnergyAustralia is seeking a Customer Regulatory Response and Alignment Lead to drive engagement with regulators, ombudsman services and industry bodies. The role unifies customer-facing regulatory responses, submissions and investigations into an integrated view across the Customer business.

Based at Melbourne with a hybrid model (2–3 days in the office per week), it is a non-managerial individual contributor role.

Qualifications

• Significant experience in legal, compliance or regulatory roles within a regulated sector.
• Strong understanding of Australian energy regulatory frameworks and processes.
• Ability to translate regulatory concepts into clear, actionable guidance and submissions.

Responsibilities

• Act as the key contact for customer regulatory response activities with regulators and ombudsman services.
• Lead and coordinate responses to regulatory consultations, requests, investigations and legal matters.
• Partner with subject matter experts to develop high-quality submissions and guidance.
• Identify and escalate regulatory risks and inconsistencies across the Customer business.
• Coordinate and prioritise regulatory response activities aligned with planning and priorities.
• Provide reporting, insights and capability uplift to strengthen regulatory engagement.

Skills

Regulatory affairs

Stakeholder management

Written communication

Regulatory policy

Analytical thinking

Job description

EnergyAustralia is seeking a Customer Regulatory Response and Alignment Lead to drive engagement with regulators, ombudsman services and industry bodies. The role unifies customer-facing regulatory responses, submissions and investigations into an integrated view across the Customer business.

Based at Melbourne with a hybrid model (2–3 days in the office per week), it is a non-managerial individual contributor role.