Franchising Operations - Based in VIC, NSW or QLD

7-Eleven, Inc; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

7-Eleven Australia is seeking a Franchising Operations professional to support the end-to-end franchise lifecycle across Australia, including recruitment, agreements, renewals and engagement. You will collaborate with internal teams and prospective and existing franchisees to ensure compliant, commercially sound processes.

The role requires strong commercial judgement, ability to interpret financials and contractual documentation, and excellent communication.

Qualifications

• Experience in franchise operations or retail franchising.
• Strong communication and stakeholder management skills.
• Ability to interpret financial statements and contracts.

Responsibilities

• Manage franchisee recruitment processes.
• Prepare and coordinate franchise agreements and renewal documentation.
• Conduct face-to-face interviews and presentations with prospective franchisees.
• Support engagement activities and document issues, resolving matters where appropriate.

Skills

Franchise operations

Commercial acumen

Contract interpretation

Stakeholder management

Education

Business or Commerce degree

Tools

MS Office

Job description

Franchising Operations - Based in VIC, NSW or QLD

Since 2024, 7-Eleven Australia has joined 7-Eleven international to be part of the biggest retail network across the world, represented in 20 countries with over 84,000 stores. We have big growth plans in Australia and a lot of opportunity for someone who wants to be part ofever growingretailer with a global footprint.

Firstly, what we offer you!

Work Your Way.Enjoy the perfect balance of remote flexibility and in-office collaboration-get the best of both worlds

Stay Social & Connected.Join our Social Club and Open Committee for regular events, celebrations, and fun activities

Grow Without Limits.Access unlimited LinkedIn Learning courses and invest in your personal and professional development

The role

This role supports the end-to-end franchise lifecycle, including franchisee recruitment, agreement preparation, renewals, engagement, issueresolutionand compliance. The successful candidate will work closely with internal stakeholders, prospective franchisees, existing franchisees, legal,financeand operations teams to ensure franchise processes are well-managed, commerciallysoundand compliant.

The role requires strong commercial judgement, particularly the ability to understand financial performance, Income & Expense mechanics, BalanceSheetsand the financial implications of franchise decisions.

Open to Melbourne,Sydneyor Brisbanebased candidates

Key responsibilities:

Managing and supporting franchisee recruitment processes

Preparing and coordinating franchise agreements and renewal documentation

Conducting face-to-face interviews and presentations with prospective franchisees

Supporting engagement activities, documenting issues, resolving matters whereappropriateand escalating complex or high-risk cases

Compliance tracking, reporting, process improvement and governance across recruitment, agreements,renewalsand franchisee engagement

What’sin your toolkit?

The successful applicant will needstrong communication, stakeholder management and documentation skills, confidence in presenting to prospective franchisees, sound understanding of contracts, and the ability to work with sensitive commercial information in a structured and professional manner.

Franchise experience is not essential, but the candidate must be confident interpreting business financials, reviewing contractual documentation and explaining commercial concepts clearly.

As part of the broader Franchise team, the role will collaborate with colleagues based across Australia, working in an agile environment that supports flexibility,responsivenessand cross-functional teamwork.

The teamoperatesunder a hybrid working model, with team members expected to work from the office three days per week to support collaboration, stakeholderengagementand effective delivery of franchise lifecycle activities.