Franchise Systems Training & Tech Support Specialist

G.J. Gardner Homes; Sunshine Coast Regional; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

G.J. Gardner Homes, Australia's leading home builder, is seeking a Franchise System Support Specialist to join our Franchisor Team in Birtinya with a hybrid work model and HQ attendance Wednesdays and Thursdays.

You will be the network's subject matter expert for Quoting software and Sales CRM, delivering onboarding, ongoing training, and hands-on technical support to Franchise Owners and staff to improve quoting accuracy, data integrity, and workflow efficiency.

Qualifications

• Proven experience as a Sales Estimator in residential construction.
• Strong technical aptitude and coaching skills.
• Experience with construction management platforms, CRM systems, or software support/training.

Responsibilities

• Deliver onboarding for franchises and host webinars on Sales Quoting, CRM workflows, Price Book accuracy, and system documentation.
• Provide day-to-day help desk resolution for G.J. software and G.J. Manage, manage ticket workflows, and assist with user setups.
• Monitor usage data, conduct regular audits, and guide users on pricing, schedules, and purchase orders.

Skills

Sales Estimation

Training delivery

Communication

CRM workflows

Tools

G.J. Manage

Sales CRM

Google Workspace

Job description

G.J. Gardner Homes, Australia's leading home builder, is seeking a Franchise System Support Specialist to join our Franchisor Team in Birtinya with a hybrid work model and HQ attendance Wednesdays and Thursdays.

You will be the network's subject matter expert for Quoting software and Sales CRM, delivering onboarding, ongoing training, and hands-on technical support to Franchise Owners and staff to improve quoting accuracy, data integrity, and workflow efficiency.