Franchise Systems Lead & Training Specialist

Cavalier Homes; Greater Shepparton; Vor Ort; AUD 80.000 - 110.000; Vollzeit

Zusammenfassung

Cavalier Homes is seeking an IT Systems Administrator to own and support our franchisees' estimating, job management and CRM systems from our Kialla head office in Victoria. Some travel to franchisees will be required.

You will maintain estimating price files, templates and workflows, ensure accurate house pricing, set up new franchisees on the systems, train staff, and provide first-line support while escalating complex issues.

Qualifikationen

• Working knowledge of residential construction estimating (essential).
• Experience administering and supporting business software such as estimating, job management or CRM systems.
• Strong Excel and data skills, and real attention to detail.
• Ability to explain a system to a builder without the jargon.
• Experience training users and writing simple user guides.
• Experience supporting a franchise or multi-site business is a plus.

Aufgaben

• Own and look after the system stack our franchisees use for estimating, job management and CRM
• Maintain estimating price files, templates and workflows, and update them when supplier pricing changes
• Make sure every franchisee can produce an accurate house price
• Set new franchisees up on the systems and train them and their staff
• Give franchisees first-line support, and pass the harder problems to our Senior IT Developer
• Test updates before they reach the network, and keep training guides and videos current

Kenntnisse

Residential construction estimating

Excel and data skills

Clear communication

Training users

Jobbeschreibung

You'll be the go-to person for our franchisees' systems. The role is based at our Kialla head office, with occasional travel to franchisees.

Key responsibilities

• Own and look after the system stack our franchisees use for estimating, job management and CRM
• Maintain estimating price files, templates and workflows, and update them when supplier pricing changes
• Make sure every franchisee can produce an accurate house price
• Set new franchisees up on the systems and train them and their staff
• Give franchisees first-line support, and pass the harder problems to our Senior IT Developer
• Test updates before they reach the network, and keep training guides and videos current

About you

• Working knowledge of residential construction estimating (essential)
• Experience administering and supporting business software such as estimating, job management or CRM systems
• Strong Excel and data skills, and real attention to detail
• Patience and clear communication. You can explain a system to a builder without the jargon.
• Experience training users and writing simple user guides
• Experience supporting a franchise or multi-site business is a plus

About us

Cavalier Homes is a premium residential building franchisor with franchisee builders across Victoria, New South Wales, Queensland, Tasmania and the ACT. Our directors are builders themselves, and they built our systems to help builders price, manage and deliver jobs properly.

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