Franchise System Support Specialist – Estimating

G.J. Gardner Homes; Sunshine Coast Regional; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

G.J. Gardner Homes, Australia's leading home builder, is seeking a Franchise System Support Specialist to join our Franchisor Team in Birtinya with a hybrid work model and HQ attendance Wednesdays and Thursdays.

You will be the network's subject matter expert for Quoting software and Sales CRM, delivering onboarding, ongoing training, and hands-on technical support to Franchise Owners and staff to improve quoting accuracy, data integrity, and workflow efficiency.

Qualifications

• Proven experience as a Sales Estimator in residential construction.
• Strong technical aptitude and coaching skills.
• Experience with construction management platforms, CRM systems, or software support/training.

Responsibilities

• Deliver onboarding for franchises and host webinars on Sales Quoting, CRM workflows, Price Book accuracy, and system documentation.
• Provide day-to-day help desk resolution for G.J. software and G.J. Manage, manage ticket workflows, and assist with user setups.
• Monitor usage data, conduct regular audits, and guide users on pricing, schedules, and purchase orders.

Skills

Sales Estimation

Training delivery

Communication

CRM workflows

Tools

G.J. Manage

Sales CRM

Google Workspace

Job description

Are you an experienced residential sales estimator who understands the quoting, sales systems and estimating set up that keep builders moving efficiently? Do you have the technical aptitude and communication skills to train, troubleshoot, and empower business owners and their teams to master their software?

G.J. Gardner Homes, Australia's leading home builder, is seeking a customer-focused Franchise System Support Specialist to join our Franchisor Team in Birtinya. This role serves as our network's subject matter expert for our Quoting software and Sales CRM, delivering hands-on technical support and structured training to Franchise Owners and their staff.

About Us

At G.J. Gardner Homes, we're more than just a construction company - we're a Gardner family-owned business, led by the second generation of Gardners, with family permeating throughout the business. This includes our network of locally owned and operated Franchise Owners who are fundamentally running small family businesses themselves. We pride ourselves on "the G.J. way", where Australians benefit from our local knowledge, how we listen to their needs, provide honest advice and pricing, as well as our flexibility to personalise and shape our homes around them.

About the Role

Reporting to the Franchise Systems Support & Training (FSST) Manager, you will drive system proficiency, data integrity, and software adoption across our national network, with a primary focus on sales quoting accuracy and streamlined sales workflows.

This role offers a flexible hybrid working model, with attendance required at our Birtinya headquarters every Wednesday and Thursday, and the remaining days working from home.

Your core responsibilities will include:

Training Delivery & Best-Practice Coaching: Deliver comprehensive onboarding for new franchises and host regular webinars and 1-on-1 sessions covering Sales Quoting, CRM workflows, Price Book accuracy, and system documentation.

Training Delivery & Best-Practice Coaching: Deliver comprehensive onboarding for new franchises and host regular webinars and 1-on-1 sessions covering Sales Quoting, CRM workflows, Price Book accuracy, and system documentation.

Technical Support & System Administration: Provide day-to-day help desk resolution for G.J. Software and our Construction Supervisor App (G.J. Manage), manage ticket workflows, handle user/office setups, and collaborate with FSST teammates to diagnose bugs.

System Auditing & Data Integrity: Monitor usage data, conduct regular compliance audits, and proactively intervene to guide users on accurate pricing, schedules, and purchase orders.

What We Offer

A full-time support and training role with Australia's leading residential building brand.

A flexible hybrid working arrangement based out of our Birtinya head office on the Sunshine Coast.

A collaborative culture where your expertise directly empowers small business owners to run efficient, profitable operations.

About You

You are an articulate, coachable, and tech-savvy communicator who pairs practical residential construction knowledge with a passion for troubleshooting and training.

To step into this role, you will bring:

Proven experience as a Sales Estimator in residential construction, with a solid grasp of quoting and business processes.

Strong technical acumen and computer literacy, paired with articulate written and verbal coaching skills.

Experience with construction management platforms, Google Workspace, or a background in software support/training is highly regarded.