Franchise Ops Leader: Drive Growth & Profitability

Bakers Delight; Melbourne; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Car allowance

Mobile phone allowance

Bonus package

Job summary

Bakers Delight is seeking a Franchise Operations Manager to take responsibility for a portfolio of bakeries and work closely with franchise partners to drive commercial performance, profitability and growth.

This senior leadership role offers real autonomy, split between the office and bakery visits, with regular travel between sites and opportunities to shape the future of an established Australian brand.

Qualifications

• Commercially minded leader with experience in fast-paced retail environments.
• Strong people leadership and stakeholder management.
• Proven ability to interpret P&L and performance data.
• Experience in franchising, retail, operations or logistics.
• Willingness to travel regularly between bakery sites.

Responsibilities

• Own the commercial performance of a portfolio of Bakers Delight bakeries using P&L, sales and data.
• Navigate complex situations, balance priorities, engage stakeholders, drive practical solutions.
• Monitor industry trends, manage change and drive innovation.
• Identify risks and opportunities across the network to improve operating profits.
• Collaborate with franchisees and internal teams on growth plans, openings, acquisitions and changes.
• Partner with National Support Office teams to implement initiatives that improve franchisee performance and customer experience.
• Balance strategic thinking with hands-on bakery visits to understand on-the-ground realities.

Skills

Leadership

Stakeholder management

Financial acumen

Change management

Retail/operations experience

Job description

Bakers Delight is seeking a Franchise Operations Manager to take responsibility for a portfolio of bakeries and work closely with franchise partners to drive commercial performance, profitability and growth.

This senior leadership role offers real autonomy, split between the office and bakery visits, with regular travel between sites and opportunities to shape the future of an established Australian brand.