Franchise GRC & Operations Leader

Workwear Group; City of Port Phillip; Hybride; AUD 140 000 - 190 000; Plein temps

Avantages offerts par ce poste

50% brand discount on Hard Yakka, King

NNT/Holiday and Wesfarmers discounts

Wellbeing program Thrive

Learning & development hub

Résumé du poste

Workwear Group is seeking a Franchise Operations Manager to strengthen operational excellence across its franchise network. You will own governance, risk and compliance programs, develop documentation and drive consistency across stores nationwide.

You’ll implement the Operators Manual and ensure policies, SOPs and guidelines are current, legally compliant and practically adopted across the network. Flexible, hybrid work arrangements are available.

Qualifications

• 5+ years in a franchise operations, governance, risk or compliance role.
• Direct experience with the Franchising Code of Conduct and associated franchise legislation.
• Proven ability to design and implement compliance and operational frameworks in a multi-site or franchise environment.
• Experience engaging with boards, senior leadership and external legal counsel.
• Demonstrated ability to build trusted relationships with franchise operators and cross-functional stakeholders.

Responsabilités

• Own, implement and continuously improve the GRC program across the franchise network.
• Develop and maintain the TW risk register, including risk identification, assessment and remediation.
• Lead governance and version control of the Operators Manual and related documentation.
• Translate legislative and operational changes into clear policies, standards and SOPs.
• Establish a structured document governance framework for franchise agreements and manuals.
• Collaborate with internal and external stakeholders to implement compliant, scalable processes.
• Create operator-facing tools, templates and training resources to simplify compliance.
• Manage franchise compliance audits, assessments and reporting.

Connaissances

Strong communication

Stakeholder management

Governance & compliance

Franchise operations

Formation

Bachelor’s degree or diploma

Outils

Franchise systems

Description du poste

Workwear Group is seeking a Franchise Operations Manager to strengthen operational excellence across its franchise network. You will own governance, risk and compliance programs, develop documentation and drive consistency across stores nationwide.

You’ll implement the Operators Manual and ensure policies, SOPs and guidelines are current, legally compliant and practically adopted across the network. Flexible, hybrid work arrangements are available.