Franchise & Branch Operations Manager

Apollo Window Blinds; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Apollo Blinds is seeking a Franchise & Branch Operations Manager to lead the performance of company-owned branches and to drive franchise growth across the network. Reporting to the CEO, you will coach Branch Managers, align operations with brand standards and coordinate business planning for sustainable expansion.

You will combine operations, sales, business development, and leadership to deliver exceptional customer experiences and profitable growth across NSW and beyond.

Qualifications

• Proven experience leading multi-site retail or service networks.
• Strong commercial and financial acumen with track record of improving performance.
• Demonstrated success in coaching teams and driving franchise growth.

Responsibilities

• Lead Branch Managers to achieve sales and profitability targets.
• Monitor performance and implement growth strategies across branches.
• Conduct regular visits, reviews and business planning sessions.
• Ensure consistency in customer service, operations and brand presentation.
• Drive accountability and a high-performance culture across all branches.
• Support recruitment, onboarding and development of branch teams.
• Facilitate franchise growth opportunities and onboarding of new partners.
• Develop revenue growth strategies across branches and the franchise network.
• Analyse sales data and coordinate local area marketing initiatives.
• Oversee budgeting, forecasting, and performance reporting.

Skills

Multi-site operations

Retail management

Franchise management

Business development

Commercial acumen

Stakeholder management

Coaching and leadership

Planning and organisation

Customer service excellence

Performance improvement

Education

Business/Management/Sales/Marketing degree

Job description

Lead Growth. Drive Performance. Shape the Future of Our Network.

Are you a commercially minded leader who thrives on developing people, improving business performance, and driving growth?

Apollo Blinds is one of Australia's leading window furnishing brands, supplying high-quality blinds, awnings, shutters, curtains and screens. With a strong reputation built on quality products, exceptional service and customer satisfaction, we're seeking an experienced Franchise & Branch Operations Manager to play a pivotal leadership role in the continued success and expansion of our business.

Reporting directly to the CEO, you will lead the performance of our company-owned Branches while also driving franchise growth and supporting the ongoing success of our franchise network. This is a diverse and hands‑on leadership position that combines operations, sales, business development, coaching, and strategic growth.

You'll work closely with Branch Managers, franchise partners, and support office teams to ensure strong commercial outcomes, exceptional customer experiences, and consistent operational excellence across the network.

About the Role

As our Franchise & Branch Operations Manager, your focus will be on strengthening business performance, supporting our people, and identifying opportunities for sustainable growth.

Key Responsibilities

Branch Operations & Leadership

• Lead, coach and support Branch Managers to achieve sales and profitability targets.
• Monitor branch performance and implement strategies to improve results.
• Conduct regular branch visits, performance reviews and business planning sessions.
• Ensure consistency in customer service, operational standards and brand presentation.
• Drive accountability and a high‑performance culture across all Branches.
• Support recruitment, onboarding and development of branch team members.
• Support existing franchisees to achieve business success and operational excellence.
• Build strong relationships across the franchise network.
• Identify and assess opportunities for franchise growth and expansion.
• Manage franchise recruitment activities from enquiry through to onboarding.
• Conduct franchise discovery meetings and presentations.
• Assist new franchise partners through the establishment and onboarding process.

Sales & Business Development

• Develop and execute strategies to grow revenue across Branches and the franchise network.
• Analyse sales performance and identify growth opportunities.
• Support local area marketing initiatives and business development activities.
• Monitor market trends, customer behaviour and competitor activity.
• Contribute to strategic planning and organisational growth initiatives.
• Monitor branch profitability and key business metrics.
• Assist with budgeting, forecasting and performance reporting.
• Identify opportunities to improve operational efficiency and profitability.
• Ensure compliance with company policies, operational procedures and franchise standards.

About You

You are an energetic and commercially focused leader who enjoys developing people, building relationships and delivering measurable business outcomes.

To be successful in this role, you will bring:

• Proven experience in multi‑site operations, retail management, franchise management, business development or a related leadership role.
• Strong commercial and financial acumen.
• Demonstrated success leading teams and improving business performance.
• Excellent communication, coaching and stakeholder management skills.
• The ability to balance strategic thinking with hands‑on execution.
• Strong planning, organisational and problem‑solving skills.
• A commitment to customer service excellence and continuous improvement.
• Multi‑site retail, service or hospitality management experience.
• Experience managing Branch Managers or operational leaders.
• Qualifications in business, management, sales or marketing.

What We Offer

• A key leadership role with significant influence on business performance and growth.
• Opportunity to shape the future of an expanding franchise network.
• Supportive and collaborative leadership team.
• Diverse role with variety, autonomy and challenge.
• Ongoing professional development and career growth opportunities.

Why Join Us?

This is more than an operations role.

It's an opportunity to become a trusted leader across our business, helping Branches perform at their best, supporting franchise partners to succeed, and contributing directly to the growth of our network.

If you're passionate about leadership, business performance and building successful teams, we'd love to hear from you.