Branch Manager

Apollo Window Blinds; Coffs Harbour City Council; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Company vehicle

Profit share

Career growth

Autonomy to lead team

Job summary

Apollo Blinds is seeking a Branch Manager to oversee branch performance, leading sales, installation, and customer service across the team. You will drive profitability, implement local growth initiatives, and uphold high standards of operations and service.

The role requires hands-on leadership to recruit, coach, and develop staff, while ensuring compliance with company procedures and delivering outstanding customer outcomes.

Qualifications

• Proven experience in a Branch Manager or similar leadership role.
• Strong track record of growing sales and improving performance.
• Experience leading customer-facing teams.
• Excellent people management and coaching skills.
• Financial acumen with budgets and profitability.

Responsibilities

• Lead and mentor the sales team to achieve targets.
• Oversee installation operations and ensure quality standards.
• Deliver exceptional customer service and resolve issues.
• Foster a high-performance workplace culture.
• Manage branch budgets, margins, and reporting.

Skills

Branch leadership

Sales leadership

People management

Customer service

Budget awareness

Communication skills

Job description

Lead a High-Performing Team. Drive Growth. Deliver Exceptional Customer Experience.

For over 35 years, Apollo Blinds has been helping Australian homeowners transform their spaces with quality blinds, awnings, shutters, curtains & screens. Built on a reputation for exceptional customer service, quality products and professional installations, we continue to grow through our commitment to delivering outstanding customer experiences.

We are seeking an energetic and results-driven Branch Manager to lead and grow our branch operations. This is a hands-on leadership role for someone who thrives on developing people, increasing sales performance, driving installation excellence, and ensuring outstanding customer service.

You'll be responsible for leading a team across sales, administration, and installation while maintaining high operational standards and delivering profitable business growth.

If you're passionate about building successful teams and creating exceptional customer outcomes, we'd love to hear from you.

About the Role

As Branch Manager, you will take ownership of branch performance with a strong focus on:

• Growing sales revenue and improving conversion rates
• Managing and developing sales and installation teams
• Delivering exceptional customer service and customer satisfaction
• Driving branch profitability and business growth
• Maintaining operational excellence and company standards
• Building a positive, high-performance workplace culture

Key Responsibilities

Sales Leadership & Business Growth

• Lead and mentor the sales team to achieve and exceed targets
• Monitor and improve sales conversion rates
• Drive accountability and a results-focused sales culture
• Analyse branch performance data to identify growth opportunities
• Develop and implement local business development initiatives
• Manage branch budgets, margins, and profitability

Installation Operations

• Oversee installation scheduling and delivery
• Ensure installations are completed to a high standard
• Monitor and reduce installation costs without compromising quality
• Manage subcontractor relationships and compliance requirements
• Ensure installation paperwork, job completion records, and quality documentation are maintained
• Proactively manage reworks and warranty issues

Customer Service Excellence

• Resolve customer issues, disputes, and complaints professionally
• Monitor and respond to customer feedback and reviews
• Ensure customer enquiries and service tickets are managed promptly
• Create a customer-first culture focused on positive outcomes
• Maintain strong communication throughout the customer journey

People Leadership

• Recruit, train, coach, and develop staff
• Conduct performance management and mentoring
• Foster a positive and accountable team environment
• Ensure compliance with company procedures and standards
• Coordinate ongoing product and system training

Operational Management

• Manage showroom presentation and standards
• Monitor branch expenses and budgets
• Oversee payroll processes, timesheets, commissions, and contractor claims
• Complete reporting requirements and performance analysis

  About You

  To be successful in this role, you will have:

  • Proven experience in a Branch Manager, Operations Manager, Sales Manager, or similar leadership role
  • Strong track record of growing sales and improving business performance
  • Experience leading customer-facing teams
  • Excellent people management and coaching skills
  • Strong problem-solving and conflict-resolution abilities
  • Financial acumen with experience managing budgets and profitability
  • High levels of organisation and attention to detail
  • A hands-on, proactive management style
  • Excellent communication and leadership skills

  What's on Offer?

  • Salary Package
  • Fully maintained company vehicle
  • 10% profit share incentive
  • Opportunity to directly influence branch growth and profitability
  • Autonomy to lead and develop your team
  • Supportive leadership environment
  • Long-term career growth opportunities