Food & Beverage Team Leader

RACV; Noosa Shire; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Evening/weekend penalties

Uniforms provided

Free on-site parking

Staff discounts at RACV resorts

Career advancement opportunities

Employee reward program

Job summary

RACV Noosa Resort in Queensland seeks an experienced Food & Beverage Team Leader to elevate guest experiences and uphold high service standards across outlets. You will lead by example, coach the team, and ensure smooth day-to-day operations in a busy resort environment.

Reporting to the F&B Supervisor, you will coordinate with kitchens, events, and bar teams, manage training, and handle guest interactions with professionalism.

Qualifications

• Previous experience as a food & beverage team leader in a 4–5 resort or similar environment.
• Certificate III or IV in hospitality (desirable).
• Demonstrated ability to lead a team, follow procedures and provide on‑the‑job training.
• Barista, food & beverage knowledge and skills.
• Knowledge of F&B procedures, service sequence, table settings, order taking, bookings, billing & POS experience.
• Strong communication, attention to detail, time management and conflict resolution skills.
• Excellent personal presentation.

Responsibilities

• Provide hands-on leadership and ensure the team delivers a consistently high standard of customer service.
• Direct and assist F&B Attendants with daily duties to operate the outlet.
• Liaise between Management, kitchens, conference/events, bar and staff to prevent and resolve issues.
• Balance the float and end-of-day reports.
• Minimise breakages and wastage of food, beverage and consumables.
• Manage difficult situations including customer complaints and intoxicated guests.
• Ensure staff complete training requirements.
• Report hazards and risks to maintain a safe workplace.
• Perform physical duties including standing and heavy lifting.

Skills

Team leadership

Communication

Barista skills

POS knowledge

Time management

Conflict resolution

Personal presentation

Education

Certificate III/IV in Hospitality

Tools

POS systems

Cash handling

Job description

• Salary + OT Penalties | Discounts on RACV products and resorts

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Noosa Resort in the Sunshine State, close to pristine beaches, quaint villages, and breathtaking hinterland, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

An exciting opportunity has arisen for a hospitality superstar totake the next step in your careeras a Food & Beverage Team Leader. You will effectively oversee the day-to-day F&B operations toelevate the guest experience and deliver a high standard of quality service.

You will be adaptable with a ‘can-do’ attitude. As a team leader, you’ll lead by example, be committed to best practice, display a passion for hospitality and motivate the team to deliver great service & being attentive at all times throughout their shift.

This could be just the right role for you?

Reporting to the Food & Beverage Supervisor, you’ll be an integral part of our Food & Beverage teamand your key responsibilities for the role include:

• Providing ‘hands on’ leadership and ensure the team deliver a consistent high standard of customer service
• Directing and assisting F&B Attendants to carry out the daily duties required to operate the outlet
• Liaising between Management, kitchens, conference and events, bar and staff to proactively prevent issues arising and effectively resolve issues as they occur
• Balancing the float and takings and completing the end of day reports
• Minimise breakages, wastage of food, beverage and consumable goods
• Manage difficult situations including customer complaints and intoxicated guests
• Ensuring staff complete training requirements
• Report hazards & risks to maintain a safe workplace
• Ability to perform physical requirements of the role, eg working on your feet & heavy lifting

This is a Full Time position, working a 38 hour per week roster. Shifts will predominately be 2.00pm - 10.00pm with weekend availability essential.

What you’ll need to be successful

• Previous experience in a food & beverage team leader role with in a 4-5 resort or similar environment
• Certificate III or IV qualification in hospitality, desirable
• Demonstrated ability to lead a team to follow procedures and provide on-the-job training
• Barista, food & beverage knowledge & skills
• Knowledge of food & beverage procedures, sequence of service, table settings, order taking, bookings, billings & POS experience
• Strong communication, attention to detail, time management and conflict resolution skills
• Excellent personal presentation

We are Offering

• Salary + penalties for evenings, weekends & public holidays
• Uniforms provided and laundered on site
• Free parking on-site
• Enjoy generous staff discounts within the resort
• Long term career opportunities
• Monthly employee reward and recognition program
• Employee discounts on RACV products & services, including insurance and our portfolio of 9 resorts

The RACV difference

Challenge yourselfwith diverse work and go further than you thought at RACV.

Application process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in theJob Task Analysis - Food & Beverageand whether any reasonable adjustments may be required.

Applicants for this role, will also be required to provide evidence that they have a current Working with Children Check or willing to obtain a Working with Children Check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.