Food & Beverage Supervisor

Salter Brothers Hospitality; Katoomba; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discounts across portfolio

Employee Assistance Program

Career development opportunities

Friends and family discounts

Job summary

Echoes Boutique Hotel, part of Salter Brothers Hospitality, seeks a Food & Beverage Supervisor on a full-time basis. You will lead a premium dining team, supervise service periods, coach staff, and ensure exceptional guest experiences in a high-end environment.

Role requires leadership, RSA/NSW Competency Card, and a passion for great food and wine with flexibility for weekends and public holidays.

Qualifications

• Prior experience in a la carte, high end restaurant environment is essential.
• RSA certificate and NSW Competency Card (essential).
• A genuine love for great food & wine (WSET 2 knowledge advantageous).
• Ability and willingness to commence work on a rotating roster including weekends and public holidays.

Responsibilities

• Supervise daily restaurant operations and service periods.
• Lead a close-knit team, coordinate service, and coach staff to uphold standards.
• Manage staff shifts and ensure adequate coverage during peak times.
• Engage with guests and locals to promote loyalty and repeat business.
• Identify opportunities to upsell products and experiences that suit guests.
• Process payments accurately and in line with hotel policy.
• Ensure high presentation of the dining area and assist with private functions.
• Uphold Workplace Health and Safety requirements at all times.

Skills

Leadership

Guest service

Staff coaching

Wine knowledge

Job description

Salter Brothers Hospitality – Katoomba NSW

Echoes Boutique Hotel is seeking a Food & Beverage Supervisor to join the team in a full-time role.

Set high above the spectacular Jamison Valley in the heart of the Blue Mountains, Echoes Boutique Hotel is renowned for delivering exceptional food, wine and service in one of Australia's most iconic destinations.

Working closely with the Restaurant Manager, you will be responsible for supervising daily restaurant operations, leading service periods, coaching team members and ensuring every guest receives warm, personalised hospitality. This is a hands‑on leadership role ideal for someone who thrives in a premium dining environment and enjoys developing people while delivering exceptional guest experiences.

The role and key duties

Curate an unforgettable and personalised service experience for our guests from start to finish;

Lead a close-knit team, supervise and coordinating service, and coach your team to uphold service and quality standards;

Confidently manage staff shifts ensuring adequate coverage during peak times in the absence of the Restaurant Manager;

Forge relationships with guests and locals to promote clientele loyalty & retention;

Maximize and identify opportunities to sell products & experiences that suit the needs of our guests;

Process payments accurately and efficiently. Handle cash, credit card transactions, and room charges according to hotel policies;

Ensure the restaurant is presented to a high standard at all times and assist with private functions, special events and exclusive dining experiences if required;

Ensure compliance with the provisions of the Workplace Health and Safety Act and Regulations at all times.

Essential criteria required to be considered

Prior experience in a la carte, high end restaurant environment is essential

RSA certificate and NSW Competency Card (essential);

Prior leadership experience leading a team to success;

A genuine love for great food & wine (WSET 2/wine knowledgeadvantageous);

A talent for customer service with a vibrant and outgoing nature;

Ability and willingness to commence work on a rotating roster including weekends and public holidays;

Be located close to our retreat or be willing to relocate.

Salter Brothers Hospitality Benefits

Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B and Spa discounts;

Friends and family discounts;

Access to Employee Assistance Program (EAP);

Caring and progressive culture where all team members are celebrated & recognised regularly;

Opportunities for career development and mobility across our 20+ Australian properties (and growing!).