Spa Supervisor

Salter Brothers Hospitality; Katoomba; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Spa discounts

F&B discounts

EAP access

Career development

Job summary

Eliva Spa located within Ardour Lilianfels Blue Mountains is seeking a Spa Supervisor to join our luxury wellness team in Katoomba, NSW. You will support daily spa operations and lead therapists to deliver exceptional guest experiences.

Based at a premier boutique resort, this role requires excellence in guest service, stock control and collaboration with resort leadership to achieve spa performance goals.

Qualifications

• Experience leading a spa team in a luxury environment.
• Strong organisational and guest-service focus.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee day-to-day spa operations in the Spa Manager's absence.
• Motivate and support therapists to deliver exceptional guest experiences.
• Assist with roster planning, shift management and team coordination.

Skills

Leadership

Guest service

Organisation

Communication

Education

Certificate IV in Beauty Therapy

Diploma in Beauty Therapy

Job description

Salter Brothers Hospitality – Katoomba NSW

Eliva Spa located within Ardour Lilianfels Blue Mountains is seeking an experienced and passionate Spa Supervisor to join our luxury wellness team.

About Eliva Spa

Nestled within the breathtaking Blue Mountains, Èliva is redefining wellness through a blend of holistic healing and performance-driven therapies. Guided by the pillars of Rest, Recovery and Invigorate, we deliver personalised wellness experiences through luxury treatments, advanced recovery technologies and sensory-led environments designed to restore, energise and inspire.

Guests can explore Èliva's Australian-made product range at our signature Herbal Ritual Bar, where custom oils, salts and herbs are blended for each guest. In partnership with luxury skincare brand Omorovicza, our wellness offering includes high-performance facials, full-body treatments, LED therapy, PEMF recovery, vibro-acoustic lounges, thermal experiences and movement-based wellness, all designed to promote deep relaxation, recovery and overall wellbeing.

The role and key duties

• Support the day-to-day operation of the spa and oversee the department in the Spa Manager's absence;
• Lead, motivate and support Spa Therapists to deliver exceptional guest experiences;
• Assist with roster preparation, shift management and daily team coordination;
• Assist in managing spa inventory with ordering products, retail stock and operational supplies;
• Ensure treatment rooms and spa facilities are maintained to the highest presentation and hygiene standards;
• Monitor guest feedback and service standards, ensuring a consistently exceptional experience;
• Assist with retail sales initiatives and product recommendations;
• Support training, onboarding and development of spa team members;
• Work collaboratively with resort leadership to achieve spa performance and guest satisfaction goals.

Essential Criteria required to be considered

• Previous experience in a Spa Supervisor, Senior Therapist or leadership role within a luxury spa environment;
• Certificate IV in Beauty Therapy or a Diploma of Beauty Therapy is essential;
• Strong knowledge of spa, wellness and retail products;
• Proven ability to lead and develop a high-performing team;
• Excellent organisational, communication and guest service skills;
• Experience with stock control, ordering and spa administration;
• Ability and willingness to work a rotating roster including weekends and public holidays;
• A positive, professional and guest-focused attitude.

Salter Brothers Hospitality Benefits

• Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B and Spa discounts;
• Friends and family discounts;
• Access to Employee Assistance Program (EAP);
• Caring and progressive culture where all team members are celebrated & recognised regularly;
• Opportunities for career development and mobility across our 19+ Australian properties (and growing!).