Food & Beverage Attendant

Wests Group; Newcastle; Hybrid; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Wellbeing leave

Career development programs

Financial benefits

Discounted gym membership

Discounted accommodation

Job summary

The Wests Group Australia is seeking friendly Food & Beverage Attendants to deliver exceptional service across our Newcastle venues, including The Anchorage Hotel & Spa, Chophouse Grill and Emerald Gardens, Marble Bar and associated restaurants and bars. You will play a key role in creating memorable experiences for members and guests.

We're looking for team members who are passionate about hospitality, able to work evenings and weekends, and who enjoy being part of a large, collaborative team

Qualifications

• Previous bar and/or food & beverage experience in a busy hospitality environment.
• Passionate about delivering exceptional customer service and creating memorable guest experiences.
• Professional, friendly and confident in engaging with members and guests.
• Thrives in a fast-paced environment while maintaining high service standards.
• Enjoys working as part of a large, collaborative team.
• Reliable and flexible, with availability to work evenings, weekends and peak trading periods.

Responsibilities

• Deliver exceptional food and beverage service, creating memorable dining experiences for every guest.
• Take food and beverage orders accurately and provide knowledgeable menu recommendations.
• Serve meals, wines and beverages in line with premium hospitality standards.
• Anticipate guest needs and provide attentive, personalised service throughout their dining experience.
• Prepare and serve a range of beverages, including cocktails, wines and premium drinks.
• Process transactions and operate POS systems accurately.
• Assist with restaurant setup, service and pack down to ensure a seamless guest experience.
• Maintain high standards of cleanliness, presentation and food safety across all service areas.
• Restock beverages, glassware and service supplies as required.

Skills

Bar experience

Customer service

Teamwork

Reliability

Flexibility

Fast-paced

Job description

About the position

We're looking for friendly, customer-focused Food & Beverage Attendants todeliver exceptional service across our restaurants and bars at Wests NewLambton. From premium dining experiences in Chophouse Grill and Emerald Gardensto cocktails and wine service in the elegant Marble Bar, no two shifts are thesame. You'll play a key role in creating memorable experiences for our membersand guests while working in a supportive team environment.

Duties for this role:

• Deliverexceptional food and beverage service, creating memorable diningexperiences for every guest.
• Takefood and beverage orders accurately and provide knowledgeable menurecommendations.
• Servemeals, wines and beverages in line with premium hospitality standards.
• Anticipateguest needs and provide attentive, personalised service throughout theirdining experience.
• Prepareand serve a range of beverages, including cocktails, wines and premiumdrinks.
• Processtransactions and operate POS systems accurately.
• Assistwith restaurant setup, service and pack down to ensure a seamless guestexperience.
• Maintainhigh standards of cleanliness, presentation and food safety across allservice areas.
• Restockbeverages, glassware and service supplies as required.

About you

Bringing your bar and food & beverage experience, you're passionate aboutdelivering exceptional service and creating memorable guest experiences.

• Previousbar and/or food & beverage experience in a busy hospitalityenvironment.
• Passionateabout delivering exceptional customer service and creating memorable guestexperiences.
• Professional,friendly and confident in engaging with members and guests.
• Thrivesin a fast-paced environment while maintaining high service standards.
• Enjoysworking as part of a large, collaborative team.
• Reliableand flexible, with availability to work evenings, weekends and peaktrading periods.

We're looking for team members who are available to workFriday and Saturday evenings, with additional availability across Tuesday toThursday evenings. These shifts fall during our busiest trading periods,regular evening availability is essential to support our members and guests.

Certifications required: RSA

As part of The Wests Group recruitment and assessmentprocess, all candidates progressing to the next stage will be required tocomplete relevant due diligence and probity checks specific to the role. Thisincludes, but is not limited to, a Criminal History Check, reference checks,and right to work verification via our company portal. All associated checksand costs will be facilitated by The Wests Group.

About us

The Wests Group Australia is a major employer in the Newcastle, Port Stephensand Lake Macquarie regions. Employing close to 1000 people, Wests operates amulti-site portfolio of entertainment and hospitality venues including:

• Fiveregistered clubs with multiple bar and gaming areas, bistros, cafes andfine-dining restaurants. Locations include New Lambton, Mayfield, City,Cardiff and Nelson Bay
• Threehotels including The Executive Inn (New Lambton), The Gateway Inn(Mayfield) and our luxury 5-star resort The Anchorage Hotel & Spa(Port Stephens)
• ThreeBalance Collective gyms with state of the art facilities, group fitness,yoga, pilates, creche and a large indoor swim centre. Locations includeMayfield, New Lambton and City
• NEX,the Hunter region’s largest exhibition and convention centre
• Thenib Newcastle Knights

What we offer

Being an employee of The Anchorage Hotel & Spa and The Wests Group willgive you access to just a few of the following perks and benefits:

• Wellbeing:FirstNations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexiblework options, community care leave and employee assistance programs (EAP).
• Career:CertificateIII in Hospitality, paid traineeships, and leadership programs.
• Financial:Paidparental leave, 17.5% annual leave loading, award wages and penalty rates.
• Lifestyle:Discountedgym membership for $25/month per month (including your partner),discounted NIB Health Insurance, savings on Reflections Holiday Parks, anddiscounted accommodation at our three hotels - The Executive, The Gateway,and The Anchorage Hotel & Spa.

We welcome candidates from diverse backgrounds to create awork environment where employee differences such as gender, age, culture,disability, sexual orientation and education are valued to reflect thediversity of the communities in which we operate. Aboriginal and Torres StraitIslander peoples are encouraged to apply.