Food & Beverage - Assistant Manager

Novotel Surfers Paradise; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career development

Global discounts

Parking

Milestone celebrations

Colleague discounts

Training opportunities

Employee assistance

Job summary

Novotel Surfers Paradise is seeking a passionate Food & Beverage - Assistant Manager to steer the team toward exceptional service and revenue growth. You will work under the F&B Manager to execute industry-leading service, manage inventories, and train staff across multiple venues, including bars and dining outlets.

The role is hands-on, involves rostering across early mornings, afternoons, weekends and public holidays, and requires current Australian work rights.

Qualifications

• Strong leadership and financial management skills within F&B operations.
• Proven track record coaching and managing large casual teams.
• Ability to drive guest satisfaction and revenue growth.

Responsibilities

• Lead and manage the Food & Beverage department to meet service standards.
• Collaborate with F&B Manager to achieve financial targets and budgets.
• Oversee inventory, costs, and supplier relations to optimize profitability.
• Mentor staff through training, succession planning, and performance reviews.
• Develop and update menus in collaboration with management and culinary team.

Skills

Leadership

Financial management

Coaching

Team management

Guest service

Sales/revenue generation

Communication

Education

QLD RSA

First Aid Certification

RMLV desirable

Tools

Micros Symphony

Order Up

Purchase Plus

Opera Cloud

Job description

Novotel Surfers Paradise features 408 well-appointed rooms, located in the heart of iconic Surfers Paradise and our beautiful beaches. Featuring a variety of dining options including: The Restaurant, Blvd Café and Bar, Pool bar, in-room dining, 6 Conference rooms, pool, spa, tennis court and gym.

Novotel Surfers Paradise is looking for passionate Food & Beverage - Assistant Managers ready to assist steer our team towards unparalleled success.

About the job…

This is a rare opportunity for a career-focused food & beverage professional with strong leadership and financial management skills.

Working with and reporting to our Food & Beverage Manager, the Food & Beverage - Assistant Managers are responsible for the execution of industry-leading service, meeting financial targets, inventory management, training, succession planning and business development.

Full-time and part-time positions available.

Your ability to effectively collaborate with the team, your entrepreneurial approach, your passion for food and beverage and guest experience, and your ability to generate revenue will all play a significant part in how successful you will be in this long term position with room for personality and passion.

Manages in compliance with all local, state and Federal beverage and liquor laws;

Implements agreed upon policy and procedures throughout the property;

Understands beverage control including days on hand, perpetual inventory, bar par levels, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and stock takes;

Comprehends budgets, operating statements and payroll reports as needed to assist in the financial management of department;

Empowers team to provide excellent guest service and emphasis on guest satisfaction, loyalty guest recognition and a focus on continuous improvement;

Maintains food handling and sanitation standards;

Participates in planning and development of menus.

Delivering on our Accor Live Limitless loyalty promise.

Maintaining operational systems, promoting best practice processes and procedures, as well as finding new and creative methods to conduct business.

Delivering on the Novotel brand and service promise in all interactions.

Involvement in future planning and the execution activations and special events.

This role will be working on a rotation roster, including early morning, afternoon shifts, weekends and public holidays.

This is a hands on operational role.

Responsible for updating systems, updating price and menu changes in systems.

Responsible for the food and beverage department in the absence of the Food & Beverage Manager.

About you…

Qualifications and Experience:

A strong knowledge of the industry and its trends, as well as a passion for hospitality and service, especially in a busy bar/restaurant atmosphere / conference environment.

Proven track record of coaching, inspiring, and managing sizable teams of casual employees and fostering a good culture in a world-class service environment.

The capacity to draw in customers, identify gaps in team skills, train them, evaluate them, and schedule them.

Raise any concerns with our People & Culture team.

The capacity to analyse operations continuously and propose innovations and modifications where necessary to ensure that we keep enhancing both operations and service.

A dedication to the guest experience and a track record of building and maintaining connections with internal and external stakeholders

A keen business sense, a commitment to maximising profits while preserving yield, and a drive to provide outstanding guest service

Experience with Micros Symphony, Order Up, Purchase Plus and Opera Cloud an advantage

Have current QLD RSA and First Aid Certification, RMLV desirable

MUST HOLD current work rights in Australia, sponsorship is not available.

So, when will you be joining us?

The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands.

Just a few of the perks include:

• Ongoing career and professional development opportunities
• A rewarding work environment
• Global discounts on hotel accommodation & Food and Beverage

What’s in it for you?

• Complimentary parking
• ACCOR Career Milestone and birthday celebrations
• Colleague food and beverage and accommodation discounts across our worldwide Accor Network
• Training opportunities
• Employee Assistance program

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