Food & Beverage - Assistant Manager

VERA Security, Inc.; Gold Coast City; On-site; AUD 68,000 - 91,000; Full time

Benefits offered by this job

Career development

Global discounts on hotel services

Training opportunities

Recognition programs

Employee Assistance program

Community CSR involvement

Job summary

Novotel Surfers Paradise is seeking a Food & Beverage Assistant Manager to lead service excellence and drive profitability in a busy hotel setting on the Gold Coast. You will manage inventory, pricing, staff training, and business development while ensuring guest satisfaction and brand standards.

You will collaborate with the Food & Beverage Manager, work a rotation roster, and contribute to menu planning and continuous improvement across the property.

Qualifications

• Strong knowledge of hospitality trends and guest service.
• Proven coaching and leadership of large casual teams.
• Ability to attract customers and train staff.
• Experience analyzing operations to drive improvements.
• RSA and First Aid Certification in QLD; RMLV desirable.

Responsibilities

• Lead service execution and achieve financial targets.
• Oversee inventory management and price updates.
• Train staff and plan succession.
• Drive revenue and guest satisfaction.
• Ensure beverage and food handling compliance.
• Plan and develop menus.
• Cover for F&B Manager when needed.

Skills

Leadership

Financial management

Guest experience

Team coaching

Business development

Menu planning

Tools

Micros Symphony

Order Up

Purchase Plus

Opera Cloud

Job description

• Compensation: up to AUD 79521.25 - yearly

Company Description

Novotel Surfers Paradise features 408 well-appointed rooms in the heart of iconic Surfers Paradise, just moments from the Gold Coast’s beautiful beaches and tram line.

The hotel offers a variety of dining experiences, including The Restaurant, Blvd Café and Bar, Pool Bar and in-room dining. Facilities include six conference rooms, a swimming pool and spa, tennis court and gymnasium.

Job Description

This is a rare opportunity for a career-focused food & beverage professional with strong leadership and financial management skills.

Working with and reporting to our Food & Beverage Manager, the Food & Beverage Assistant Manager is responsible for the execution of industry-leading service, meeting financial targets, inventory management, training, succession planning and business development.

About the job…

Your ability to effectively collaborate with the team, your entrepreneurial approach, your passion for food and beverage and guest experience, and your ability to generate revenue will all play a significant part in how successful you will be in this long term position with room for personality and passion.

Manages in compliance with all local, state and Federal beverage and liquor laws;

Implements agreed upon policy and procedures throughout the property;

Understands beverage control including days on hand, perpetual inventory, bar par levels, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and stock takes;

Comprehends budgets, operating statements and payroll reports as needed to assist in the financial management of department;

Empowers team to provide excellent guest service and emphasis on guest satisfaction, loyalty guest recognition and a focus on continuous improvement;

Maintains food handling and sanitation standards;

Participates in planning and development of menus.

Delivering on our Accor Live Limitless loyalty promise.

Maintaining operational systems, promoting best practice processes and procedures, as well as finding new and creative methods to conduct business.

Delivering on the Novotel brand and service promise in all interactions.

Involvement in future planning and the execution activations and special events.

This role will be working on a rotation roster, including early morning, afternoon shifts, weekends and public holidays.

This is a hands on operational role.

Responsible for updating systems, updating price and menu changes in systems.

Responsible for the food and beverage department in the absence of the Food & Beverage Manager.

Qualifications

About you..

Qualifications and Experience:

A strong knowledge of the industry and its trends, as well as a passion for hospitality and service, especially in a busy bar/restaurant atmosphere / conference environment.

Proven track record of coaching, inspiring, and managing sizable teams of casual employees and fostering a good culture in a world-class service environment.

The capacity to draw in customers, identify gaps in team skills, train them, evaluate them, and schedule them.

Raise any concerns with our People& Culture team.

The capacity to analyse operations continuously and propose innovations and modifications where necessary to ensure that we keep enhancing both operations and service.

A dedication to the guest experience and a track record of building and maintaining connections with internal and external stakeholders

A keen business sense, a commitment to maximising profits while preserving yield, and a drive to provide outstanding guest service

Experience with Micros Symphony, Order Up, Purchase Plus and Opera Cloud an advantage

Have current QLD RSA and First Aid Certification, RMLV desirable

MUST HOLD current work rights in Australia, sponsorship is not available.

Additional Information

So, when will you be joining us?

The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

• Ongoing career and professional development opportunities
• A rewarding work environment
• Global discounts on hotel accommodation & Food and Beverage

What’s in it for you?

• Colleague food and beverage and accommodation discounts across our worldwide Accor Network
• Training opportunities through Learn Your Way online training platform
• Recognition programs to keep you motivated
• Employee Assistance program
• Ability to make a difference in the local community through our Corporate Social Responsibility

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS #workyourway #accor-careers-pacific #weareaccorheartists