Food And Beverage Supervisor

Courtyard By Marriott; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

Courtyard by Marriott – West Melbourne VIC is seeking a Food & Beverage Service Supervisor to oversee daily operations across restaurant and events outlets. The role requires multi-skilling to maintain high service standards and a consistent guest experience while supporting the leadership team.

You will lead a team of F&B professionals, ensure safety and compliance with policies, and optimise communication and coverage during peak periods.

Qualifications

• High school diploma.
• At least 2 years of related food and beverage experience.
• At least 1 year of supervisory experience.
• Strong analytical, problem-solving and communication abilities.
• Ability to work under pressure and adapt to changing circumstances.
• Excellent time management and organizational skills.

Responsibilities

• Report work-related accidents or injuries immediately.
• Follow safety policies to ensure a clean, safe environment.
• Identify unsafe procedures and report to management.
• Follow emergency procedures (evacuations, medical emergencies).
• Address guests' service needs professionally and promptly.
• Welcome guests with a smile and use guest names when possible.
• Assign tasks and ensure quality standards.
• Train hourly staff on company values, roles and service aspects.
• Ensure compliance with standards and external regulations.
• Monitor performance to maintain quality.

Skills

Interpersonal skills

Communication skills

Analytical skills

Problem solving

Time management

Multi-tasking

Dependability

Integrity

Stress management

Organizational skills

Education

High school diploma

Job description

Courtyard by Marriott – West Melbourne VIC

The Food & Beverage Service Supervisor's duties and responsibilities extend across the hotel's entire food and beverage operations. The role requires multi-skilling to effectively manage a variety of tasks within the restaurants and events services. It is to ensure that the same high standards, guest experience and associate experience are consistently upheld across all areas of food and beverage strengthening the hotel's overall reputation. The supervisor supports the hotel's leadership team to lead and oversee the daily operations of multiple food and beverage outlets, ensuring that each runs smoothly. This includes optimizing operations and enhancing communication in all areas of food and beverage to foster a more collaborative environment. The supervisor upholds high-quality service standards across all outlets ensuring a consistent guest experience. Additionally, they oversee the rotation and management of F&B Experts/Operations Experts to ensure adequate coverage in outlets requiring heightened attention and adjustments. They also ensure that F&B Experts/Operations Experts consistently implement and uphold standardized policies and procedures to maintain consistent performance.

Key responsibilities

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)
• Address guests' service needs in a professional, positive, and timely manner
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
• Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards)
• Monitor the performance of others to ensure adherence to quality expectations and standards

About you

• High school diploma
• At least 2 years of related work experience
• At least 1 year of supervisory experience
• Analytical skills and problem solving ability
• Strong interpersonal and communication skills
• Dependability and integrity
• Ability to work under stress and adapt to changing circumstances
• Strong organizational and time management skills
• Ability to multi-task and pay attention to detail