F&B Service Expert – Events & Guest Experience

Courtyard by Marriott; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Job summary

Courtyard by Marriott – West Melbourne VIC is seeking a hospitality professional to join the Food & Beverage team as a Service Expert. You will welcome guests, anticipate needs, and coordinate with kitchen to ensure accurate and timely service for events and outlets.

Maintain high cleanliness and presentation standards, assist with table settings and beverage service, and handle payments in line with company policies.

Qualifications

• Provide friendly, efficient guest service and clear communication with guests and team members.
• Maintain professional appearance and adhere to brand standards.
• Demonstrate attentiveness to guest needs and anticipate service requirements.
• Collaborate with kitchen and other departments to ensure seamless service.

Responsibilities

• Welcome and acknowledge each guest with a smile and friendly greeting.
• Anticipate guests' service needs and respond to questions or requests.
• Maintain cleanliness of work and guest areas and ensure timely delivery of food and beverage items.
• Coordinate with kitchen on dietary needs, allergies, and special requests.
• Assist with setting up event tables and serving areas per standards.
• Process payments and follow alcohol service guidelines.

Skills

Guest service

Communication

Attention to detail

Teamwork

Job description

Courtyard by Marriott – West Melbourne VIC is seeking a hospitality professional to join the Food & Beverage team as a Service Expert. You will welcome guests, anticipate needs, and coordinate with kitchen to ensure accurate and timely service for events and outlets.

Maintain high cleanliness and presentation standards, assist with table settings and beverage service, and handle payments in line with company policies.