F&B All Rounder

Courtyard by Marriott; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Job summary

Courtyard by Marriott – West Melbourne VIC is seeking a hospitality professional to join the Food & Beverage team as a Service Expert. You will welcome guests, anticipate needs, and coordinate with kitchen to ensure accurate and timely service for events and outlets.

Maintain high cleanliness and presentation standards, assist with table settings and beverage service, and handle payments in line with company policies.

Qualifications

• Provide friendly, efficient guest service and clear communication with guests and team members.
• Maintain professional appearance and adhere to brand standards.
• Demonstrate attentiveness to guest needs and anticipate service requirements.
• Collaborate with kitchen and other departments to ensure seamless service.

Responsibilities

• Welcome and acknowledge each guest with a smile and friendly greeting.
• Anticipate guests' service needs and respond to questions or requests.
• Maintain cleanliness of work and guest areas and ensure timely delivery of food and beverage items.
• Coordinate with kitchen on dietary needs, allergies, and special requests.
• Assist with setting up event tables and serving areas per standards.
• Process payments and follow alcohol service guidelines.

Skills

Guest service

Communication

Attention to detail

Teamwork

Job description

Courtyard by Marriott – West Melbourne VIC

Our jobs aren't just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests' experience is well taken care of from start to finish. Whether setting tables and event materials communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.

Key responsibilities

Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust

Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area, practicing clean-as-you-go procedures

Communicate additional meal requirements, allergies, dietary needs, and special requests with the respective kitchens, and ensure guests' orders are delivered

Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards

Retrieve and deliver food and beverage orders in a timely manner

Follow appropriate procedures for serving alcohol, follow local Training & Guidance process, and all states & local laws for serving alcohol responsibly

Have sound knowledge of outlets food and beverage menus and daily specials and can clearly explain these to the outlet's patrons

Process all payment methods in accordance with accounting procedures and policies

About you

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment

Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures

Complete appropriate safety training and certifications to perform work tasks

Support all colleagues and treat them with dignity and respect

Develop and maintain positive and productive working relationships with other employees and departments

Comply with quality assurance expectations and Brand standards

About us

Marriott International, Inc. is a global hospitality company operating F&B Outlets, Event Services, and In-room Dining departments.