FOH Supervisor | Lune Pacific Fair

Lune Croissanterie; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Staff discounts

Coffee perks

Free pastry on shift

Paid parental leave

Employee Assistance Program

Job summary

Lune Croissanterie on the Gold Coast is hiring a warm, driven FOH Supervisor to lead our new Pacific Fair venue from day one. You’ll work closely with the Operations Manager to coach the FOH team, uphold the joyful Lune experience, and help set the tone for service excellence.

We offer a full-time role (38 hours per week), staff discounts, coffee perks, a pastry on shift, paid parental leave, and access to our Employee Assistance Program as you grow with one of Australia’s most recognised

Qualifications

• 1–2 years' experience in hospitality leadership or senior FOH role.
• Strong communication and people-skills with a positive, can-do attitude.
• Ability to coach and support a team and handle guest feedback professionally.

Responsibilities

• Lead FOH service and support the frontline team during service.
• Coach staff on the floor and maintain warm, attentive guest experiences.
• Uphold service standards, presentation, and safety.
• Assist with rostering and cover shifts opening/closing.
• Foster a positive, values-driven team culture.

Skills

FOH leadership

Customer service

Communication

Problem-solving

Job description

Lune exists to create exceptional experiences, moments of joy, and excellence in the everyday. With the launch of our newest venue at Pacific Fair, we're looking for a warm, driven, and people-focused FOH Supervisor with excellent coffee skills to be part of our Gold Coast team from day one.

Working together with the Operations Manager and with assistance from the National FOH Manager, you will help lead service, support and coach the FOH team, and ensure every guest receives the attentive, joyful Lune experience we’re known for. This is an exciting opportunity to be part of the team in the early phase — to help set the tone, build the culture, and a rare chance to take a step in your leadership career in one of Australia's most recognised and respected hospitality brands

What the Role Involves

• Leading FOH service and supporting the FOH team with daily operations
• Coaching and guiding the team on the floor during service
• Ensuring every guest receives a warm, attentive, and professional experience
• Handling guest feedback with care and professionalism
• Upholding service, presentation, and safety standards
• Supporting the development of a positive, values-driven team culture
• Flexibility with rostering with the ability to cover either opening and closing shifts (this includes morning and evenings as per Pacific Fair trading hours)

Who We're Looking For

• 1–2 years' experience in a hospitality leadership, supervisor, or senior FOH role and who thrives with a level of autonomy
• A clear, kind, and confident communicator who uplifts those around them
• Calm, resilient, and organised — with the ability to problem-solve on the fly
• Positive, people-focused, and passionate about hospitality and food
• Full working rights in Australia

What we offer:

• Full-time role (38 hours) across both day and afternoon shifts
• Staff discounts, coffee perks, a free pastry on shift & paid parental leave
• Access to our Employee Assistance Program

Additional information

• A team culture built on support, high standards, and real pride in the product
• Work with premium equipment and a passionate, detail-focused team
• Join one of Australia's most recognised hospitality brands