Fine-Dining FOH Manager - Lead Service Excellence

The Q Dining; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Job summary

The Q Dining in Canberra is seeking an experienced FOH Manager to lead our front-of-house team and oversee daily restaurant operations in a formal dining setting.

This role requires confident leadership, attention to detail and the ability to manage labour costs, rosters and stock while upholding high service standards.

Join a respected Canberra restaurant and contribute to guest satisfaction, staff development and the ongoing success of The Q Dining.

Qualifications

• Experience leading FOH teams in formal or fine dining.
• Strong communication and guest service skills.
• Ability to train and develop staff.
• Ability to manage reservations and guest enquiries.
• Experience with labour costs and wage control.
• Willingness to work evenings and weekends.

Responsibilities

• Leading and managing the FOH team during service
• Training, mentoring and developing FOH staff
• Maintaining high standards of professional and attentive customer service
• Managing reservations, table allocations and guest enquiries
• Handling guest feedback and resolving issues professionally
• Preparing and managing staff rosters
• Monitoring labour costs and assisting with wage control
• Working closely with the Head Chef and kitchen team to ensure smooth service and collaborate to boost the sale
• Maintaining strong communication between FOH and BOH
• Managing opening and closing procedures
• Overseeing beverage stock, ordering and inventory
• Maintaining presentation, cleanliness and service standards throughout the venue
• Supporting functions, events and promotional activities
• Identifying opportunities to improve sales, service and repeat business
• Creating a positive, professional and accountable team culture

Skills

People leadership

Customer service

Communication

Staff training

Labour management

Cost control

Evenings weekends availability

Formal dining experience

Job description

The Q Dining in Canberra is seeking an experienced FOH Manager to lead our front-of-house team and oversee daily restaurant operations in a formal dining setting.

This role requires confident leadership, attention to detail and the ability to manage labour costs, rosters and stock while upholding high service standards.

Join a respected Canberra restaurant and contribute to guest satisfaction, staff development and the ongoing success of The Q Dining.