Floor Supervisor - High-Volume Restaurant Lead

New Shanghai; Willoughby; On-site; AUD 52,000 - 70,000; Full time

Job summary

New Shanghai in Chatswood Chase is seeking an experienced Floor Supervisor to lead our busy dining floor. You’ll manage service during peak periods, brief and support staff, and ensure smooth opening and closing procedures.

NSW RSA certification is required, and you should be comfortable with POS systems and cash handling. 2+ years on-floor supervisory experience in a high-volume restaurant, preferably in a mall or Asian dining setting, and a customer-focused, calm demeanor are essential.

Qualifications

• 2+ years' experience supervising the floor in a busy, high-volume restaurant.
• Current NSW RSA required.
• Bilingual with Mandarin or Cantonese preferred.
• Calm under pressure and able to maintain exceptional service.
• Strong customer service mindset and professional presentation.
• Comfortable with opening/closing procedures and cash handling.

Responsibilities

• Lead and supervise the floor team during busy service periods.
• Brief, motivate and support staff throughout each shift.
• Step in wherever needed.
• Deliver warm, confident service so every guest has a great experience.
• Handle POS transactions and cash.
• Oversee opening and closing procedures.
• Assist with rosters and staff training.
• Maintain high standards of presentation, cleanliness and service.

Skills

Floor supervision

Team leadership

POS & cash handling

NSW RSA

Mandarin/Cantonese

Customer service focus

Calm under pressure

Weekend/night shifts

Tools

POS system

Job description

New Shanghai in Chatswood Chase is seeking an experienced Floor Supervisor to lead our busy dining floor. You’ll manage service during peak periods, brief and support staff, and ensure smooth opening and closing procedures.

NSW RSA certification is required, and you should be comfortable with POS systems and cash handling. 2+ years on-floor supervisory experience in a high-volume restaurant, preferably in a mall or Asian dining setting, and a customer-focused, calm demeanor are essential.