Floor Manager

RGIT Australia; Sydney; On-site; AUD 75,000 - 95,000; Full time

Job summary

Kuro Bar & Dining in Sydney CBD is seeking a Floor Manager to support the General Manager, oversee daily floor operations, and lead the front-of-house team to deliver outstanding dining experiences. The role emphasizes wine knowledge, customer service excellence, and a proactive approach to service standards.

Ideal candidates will have leadership experience in fine dining, strong communication, and the ability to thrive in a fast-paced environment. Immediate start may be available.

Qualifications

• Minimum 1 year of experience in fine dining.
• Strong knowledge of wine and beverage service standards.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Assist the General Manager in daily operations and floor management
• Oversee floor operations and service standards during shifts
• Lead and support the front-of-house team, providing guidance and training as needed
• Advise guests on wine selections and pairings across our list
• Proactively upsell food and wine items — going beyond order-taking to identify opportunities that enhance the guest experience and drive revenue
• Handle customer complaints and feedback professionally and efficiently
• Monitor inventory levels and assist in ordering supplies
• Maintain cleanliness and organisation of the dining area and service stations
• Ensure compliance with health and safety regulations

Skills

Wine knowledge

Excellent communication

Team leadership

Interpersonal skills

Multitasking

Job description

Full-time Permanent Mid-level Senior

Posted 24 Sep 2026

Description

Summary: The Floor Manager plays a crucial role in ensuring the smooth operation of our hospitality services at Kuro Bar & Dining in Sydney CBD. This position is, above all, to assist the General Manager in daily floor activities, maintaining high standards of customer service, and leading the front-of-house team to deliver exceptional dining experiences. The ideal candidate will possess strong leadership skills, in-depth wine knowledge, and a passion for the hospitality industry, contributing to the overall success of the restaurant. Immediate start possible.

Responsibilities:

• Assist the General Manager in daily operations and floor management


• Oversee floor operations and service standards during shifts


• Lead and support the front-of-house team, providing guidance and training as needed


• Advise guests on wine selections and pairings across our list


• Proactively upsell food and wine items — going beyond order-taking to identify opportunities that enhance the guest experience and drive revenue


• Handle customer complaints and feedback professionally and efficiently


• Monitor inventory levels and assist in ordering supplies


• Maintain cleanliness and organisation of the dining area and service stations


• Ensure compliance with health and safety regulations

Qualifications:

• Minimum 1 year of experience in fine dining


• Strong knowledge of wine and food and beverage service standards


• Excellent communication and interpersonal skills


• Ability to work in a fast-paced environment and manage multiple tasks


• Flexibility to work various shifts, including weekends and holidays