Restaurant & Bar Team Lead — Premium Dining & Events

Pullman; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Staff benefits

Discounts

Wellbeing programs

Job summary

Accor's Pullman at Sydney Olympic Park seeks an Assistant Restaurant & Bar Manager to drive service excellence across breakfast, lunch and major events, mentoring a high-performance team and upholding Heartist values.

You’ll oversee rosters, labour costs and collaborate with the Culinary Team to ensure compliance with hygiene, RSA and stock controls while delivering memorable guest experiences.

Qualifications

• Minimum 2 years leadership experience in hotel restaurant or similar environment.
• Current RSA
• Confident hands on leader with strong communication and can maintain professionalism under pressure.
• Highly organised with strong attention to detail and commitment to consistency.
• Solid understanding of food safety and guest-focused mindset.
• Experience with rosters, wage control and reporting.

Responsibilities

• Lead service operations across breakfast, lunch and peak event periods, ensuring seamless execution even under pressure.
• Elevate guest experience by improving scores through proactive engagement and service recovery.
• Engage VIPs and Accor members with personalised recognition and loyalty-driven experiences.
• Grow revenue per seat through upselling and beverage storytelling.
• Inspire and mentor your team, fostering a high-performance culture aligned with Heartist values.
• Roster, forecast and manage labour to align with occupancy and event demand.
• Collaborate with Culinary Team for smooth service flow and product knowledge.
• Monitor financial performance and assist with monthly reporting.
• Champion hygiene, RSA, stock control and equipment care.

Skills

Leadership

Communication

Guest service

Detail oriented

RSA certified

Tools

POS systems

Job description

Accor's Pullman at Sydney Olympic Park seeks an Assistant Restaurant & Bar Manager to drive service excellence across breakfast, lunch and major events, mentoring a high-performance team and upholding Heartist values.

You’ll oversee rosters, labour costs and collaborate with the Culinary Team to ensure compliance with hygiene, RSA and stock controls while delivering memorable guest experiences.