Floor Manager

Harvey Norman Global Pty Limited; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Generous staff discounts

Commission-based structures

Promotions and incentives

Career progression support

Job summary

Harvey Norman Taylors Lakes Furniture Team in Melbourne is seeking a Floor Manager who brings a passion for home and lifestyle retail and a customer-focused mindset. You will lead a team, drive excellent service, and ensure smooth floor operations to achieve sales goals.

The role offers full-time hours, commission-based earnings, and career progression within a trusted national brand. You will contribute to a positive, customer-centric store culture and have flexibility across retail trading

Qualifications

• Demonstrated passion for retail and customer service excellence.
• Ability to work in a fast-paced store environment.
• Strong communication and teamwork skills.

Responsibilities

• Deliver outstanding customer service and guidance to shoppers.
• Lead and support the team to meet store targets and standards.
• Assist with daily floor operations and task coordination.

Skills

Retail sales

Customer service

Team player

Communication

Job description

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Taylors Lakes Furniture Team is seeking a passionate, customer service focused Floor Manager to join them in delivering Great Service, Always! to their customers.

As a Floor Manager, you will have an understanding of life at home solutions and a desire to find the best outcome for our customers.

• Full Time Position
• Guaranteed base earnings + attractive commission
• Paths for career progression with a trusted national brand

To be successful you must:

• Have a passion for retail
• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment

What we require:

• Ability to work in a customer focused, successful retail business
• Ability to service your customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving.
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
• Passion to exceed individual and store sales targets
• Flexibility across retail trading hours including weekends, public holidays and late night trades

What we offer:

• Generous staff discounts
• Attractive commission based structures
• Fantastic incentive based promotions
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 22 Oct 2026 AUS Eastern Daylight Time