Retail Manager - Harvey Norman

Harvey Norman; City Of Stirling; On-site; AUD 81,000 - 85,000; Full time

Benefits offered by this job

Generous staff discounts

Commission-based incentives

Promotions and career development

Job summary

Harvey Norman Osborne Park Flooring Team is seeking a passionate Retail Manager to deliver Great Service, Always! to customers in a dynamic home and lifestyle retail setting.

You will lead a two-manager structure, coaching a team, and driving sales while ensuring exceptional customer experiences across flooring products. Location: Osborne Park, WA.

Qualifications

• Experience in a customer-focused retail business.
• Ability to measure, draw and read plans and to sell flooring products in-home.
• Strong customer service and communication skills.
• Proven leadership and team coaching ability.

Responsibilities

• Lead and manage the Osborne Park Flooring Team to deliver great service.
• Drive sales and meet store targets with an enthusiastic team.
• Coach and develop team members for peak trading periods.
• Provide exceptional customer experiences and problem solve on the floor.

Skills

Retail management

Customer service

Team leadership

Flooring product knowledge

Measure/draw/reads plans

Sales target focus

Communication skills

Job description

• Full Time 38 hours
• Guaranteed base earnings $80,500 - $85,000
• Paths for career progression with a trusted national brand

Location: 469-475 Scarborough Beach Road, Osborne Park WA 6017

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Osborne Park Flooring Team is seeking a passionate, customer service focused Retail Manager to join them in delivering Great Service, Always! to their customers.

The business is continuing to grow and has reached a stage where domestic retail operations and commercial project management requires dedicated leadership. Thus, a second Manager is required. Having two Retail Managers also provides management continuity during periods of leave, illness, training and peak trading seasons.

As a Retail Manager, you have an understanding of retail management, life at home solutions and a desire to find the best outcome for our customers.

To be successful you must:

• Have a passion for retail
• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• A high level of Flooring product knowledge such as carpets, timber floors and tiles to support customer queries
• Must be able to measure, draw, read plans and sell flooring products in home
• Current driver's license and own mode of transport preferable car is essential
• Experience in retail management with an excellent sales track record
• Have the ability to maximize sales, assist with coaching, leading and motivating an enthusiastic team
• Ability to service your customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
• Passion to exceed individual and store sales targets
• Flexibility across retail trading hours including weekends, public holidays and late-night trades

What we offer:

• Generous staff discounts
• Attractive commission-based structures
• Fantastic incentive-based promotions
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

If this role exhilarates your passion for a new opportunity, then please submit your application for consideration.

Please send your applications to: [e-mail]