Floor Manager - Furniture

Harvey Norman; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Commission based pay

Promotions

Career progression

Recognition and rewards

Flexible work environment

Job summary

Harvey Norman Taylors Lakes Furniture Team is seeking a passionate Floor Manager to deliver Great Service, Always! to customers in Melbourne.

You will understand life at home solutions, motivate a team and drive store performance with a customer-first approach and achievable sales targets.

This full-time role offers guaranteed base earnings plus commission, career progression, generous staff discounts and a supportive brand environment.

Qualifications

• Passion for retail and customer service excellence.
• Ability to work in a customer focused retail business.
• Motivated, team player with good communication.

Responsibilities

• Provide outstanding customer service on the shop floor.
• Lead store floor operations and team to achieve targets.
• Support customers with home solutions and product recommendations.

Skills

Retail passion

Customer service

Teamwork

Job description

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Taylors Lakes Furniture Team is seeking a passionate, customer service focused Floor Manager to join them in delivering Great Service, Always! to their customers.

As a Floor Manager, you will have an understanding of life at home solutions and a desire to find the best outcome for our customers.

• Full Time Position
• Guaranteed base earnings + attractive commission
• Paths for career progression with a trusted national brand

To be successful you must:

• Have a passion for retail
• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment

What we require:

• Ability to work in a customer focused, successful retail business
• Ability to service your customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving.
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
• Passion to exceed individual and store sales targets
• Flexibility across retail trading hours including weekends, public holidays and late night trades

What we offer:

• Generous staff discounts
• Attractive commission based structures
• Fantastic incentive based promotions
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 22 Oct 2026 AUS Eastern Daylight Time