Retail Floor Manager — Commission, Growth & Team Impact

Harvey Norman Ltd; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Generous staff discounts

Commission based structures

Incentive based promotions

Career progression support

Rewarding work environment

Flexible and positive work environment

Job summary

Harvey Norman Ltd is seeking a customer-focused Floor Manager for our Taylors Lakes Furniture team in Melbourne. You will guide daily floor operations, support customers with home solutions, and drive sales while maintaining exceptional service standards.

The successful candidate will be highly motivated, enjoy working in a team, and be flexible across retail hours, including weekends and holidays.

Qualifications

• Experience in delivering high levels of customer service in a retail environment.
• Ability to manage and prioritise tasks while assisting customers.
• Strong communication and interpersonal skills to work with a diverse team.
• Demonstrated motivation to achieve sales targets and outcomes.

Responsibilities

• Provide outstanding customer service and product guidance to shoppers.
• Support sales goals by delivering effective floor management and upsell opportunities.
• Collaborate with team to ensure store standards and customer satisfaction.

Skills

Customer service

Retail

Communication skills

Team player

Job description

Harvey Norman Ltd is seeking a customer-focused Floor Manager for our Taylors Lakes Furniture team in Melbourne. You will guide daily floor operations, support customers with home solutions, and drive sales while maintaining exceptional service standards.

The successful candidate will be highly motivated, enjoy working in a team, and be flexible across retail hours, including weekends and holidays.