Fleet Workshop Service Advisor – Growth & Development

Council Jobs; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Hume City Council is seeking a detail-oriented Fleet Workshop Service Advisor to join our team in Coolaroo, Australia. You will be the critical link between workshop operations and fleet clients, managing service requests, updating job status, and maintaining strong client relationships.

You will create and manage work orders, raise POs, track parts and costs, and support regulatory reporting. This role requires knowledge of fleet maintenance, asset management, and excellent customer service

Qualifications

• Post trade or tertiary qualifications in Automotive Technology, Business Administration or a related field.
• Experience using fleet management software and data entry within asset management systems.
• Understanding of budgeting and financial requirements within council systems.
• Knowledge of fleet maintenance processes and parts management.

Responsibilities

• Act as primary contact for internal and external customers lodging fleet maintenance requests.
• Create, manage and close work orders in Fleet Management Software with accurate job details and costs.
• Raise and manage purchase orders and service requests in Fleet Management Software.
• Maintain asset data in Fleet Management Software including service histories and compliance records.
• Source, order and receipt parts and consumables for workshop repairs, liaising with suppliers.
• Process parts invoices and purchase orders to ensure timely payment and accurate allocations.

Skills

Fleet management software

Customer service

Inventory control

Vendor coordination

Effective communication

Budgeting awareness

Education

Post trade or tertiary qualifications in Automotive Technology or Business Administration

Tools

TechOne

Job description

Hume City Council is seeking a detail-oriented Fleet Workshop Service Advisor to join our team in Coolaroo, Australia. You will be the critical link between workshop operations and fleet clients, managing service requests, updating job status, and maintaining strong client relationships.

You will create and manage work orders, raise POs, track parts and costs, and support regulatory reporting. This role requires knowledge of fleet maintenance, asset management, and excellent customer service