Fleet Service Advisor & Operations Liaison

Western Power; Armadale; Vor Ort; AUD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Career progression

Up to four weeks extra leave per year

Salary packaging

Discounted health insurance and gym

Employee recognition programme

Wellness leave days

End-of-trip facilities

On-site café

Parental leave

Zusammenfassung

Western Power is seeking a Service Advisor for Asset Operations at the South Metro Depot in Forrestdale. You will coordinate vehicle service scheduling, manage work orders, and act as the primary contact for customers and workshop teams, ensuring smooth operations and timely responses.

Based at our state-of-the-art depot, you will support the Team Coordinator and Team Leader, manage parts procurement, and handle administrative duties to maintain records and drive service efficiency.

Qualifikationen

• Solid previous demonstrated experience in a service advisory, administration, or coordination role within a fleet maintenance, automotive, or mechanical workshop environment.
• Specialist experience and knowledge of servicing procedures, vehicle compliance standards, manufacturer warranties and Australian consumer law rights.
• Sound understanding of fleet maintenance processes, work order management, parts procurement and inventory management.
• Proficiency in using fleet management or maintenance scheduling systems.
• Strong administrative skills, including document control and data entry.

Aufgaben

• Act as the primary contact for Asset Operations customers regarding vehicle service scheduling, status updates, and queries.
• Triage customer complaints, questions, and requests, providing timely and professional responses.
• Schedule and coordinate service appointments, allocating appropriate time slots for urgent repairs and routine maintenance.
• Collaborate with Team Coordinators and workshop teams to optimise workflow and ensure service efficiency.
• Perform pre-start activities for each job, including opening work orders and assisting in fortnightly work planning.
• Prepare Work Packs, including service documentation, work instructions, risk assessments, and other relevant paperwork.
• Order and receipt parts, liaising with suppliers to obtain quotes and process orders.
• Perform general office duties, including ordering PPE and stationery, booking training and travel arrangements, and managing new-start administration.

Kenntnisse

Fleet maintenance

Scheduling systems

Administrative skills

Customer service

Stakeholder engagement

Tools

Fleet management systems

Jobbeschreibung

Western Power is seeking a Service Advisor for Asset Operations at the South Metro Depot in Forrestdale. You will coordinate vehicle service scheduling, manage work orders, and act as the primary contact for customers and workshop teams, ensuring smooth operations and timely responses.

Based at our state-of-the-art depot, you will support the Team Coordinator and Team Leader, manage parts procurement, and handle administrative duties to maintain records and drive service efficiency.