Service Advisor

Western Power; Armadale; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Career progression

Up to four weeks extra leave per year

Salary packaging

Discounted health insurance and gym

Employee recognition programme

Wellness leave days

End-of-trip facilities

On-site café

Parental leave

Job summary

Western Power is seeking a Service Advisor for Asset Operations at the South Metro Depot in Forrestdale. You will coordinate vehicle service scheduling, manage work orders, and act as the primary contact for customers and workshop teams, ensuring smooth operations and timely responses.

Based at our state-of-the-art depot, you will support the Team Coordinator and Team Leader, manage parts procurement, and handle administrative duties to maintain records and drive service efficiency.

Qualifications

• Solid previous demonstrated experience in a service advisory, administration, or coordination role within a fleet maintenance, automotive, or mechanical workshop environment.
• Specialist experience and knowledge of servicing procedures, vehicle compliance standards, manufacturer warranties and Australian consumer law rights.
• Sound understanding of fleet maintenance processes, work order management, parts procurement and inventory management.
• Proficiency in using fleet management or maintenance scheduling systems.
• Strong administrative skills, including document control and data entry.

Responsibilities

• Act as the primary contact for Asset Operations customers regarding vehicle service scheduling, status updates, and queries.
• Triage customer complaints, questions, and requests, providing timely and professional responses.
• Schedule and coordinate service appointments, allocating appropriate time slots for urgent repairs and routine maintenance.
• Collaborate with Team Coordinators and workshop teams to optimise workflow and ensure service efficiency.
• Perform pre-start activities for each job, including opening work orders and assisting in fortnightly work planning.
• Prepare Work Packs, including service documentation, work instructions, risk assessments, and other relevant paperwork.
• Order and receipt parts, liaising with suppliers to obtain quotes and process orders.
• Perform general office duties, including ordering PPE and stationery, booking training and travel arrangements, and managing new-start administration.

Skills

Fleet maintenance

Scheduling systems

Administrative skills

Customer service

Stakeholder engagement

Tools

Fleet management systems

Job description

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The Service Advisor will be the first point of contact for Asset Operations customers, ensuring seamless coordination of vehicle servicing within the Fleet Maintenance Workshop. The role is responsible for supporting the Team Coordinator and Team Leader with scheduling and prioritising vehicle service appointments, triaging customer enquiries, managing work orders, overseeing parts inventory, and providing administrative support to enhance the operation of the workshop.

This position ensures the smooth flow of operations, maintaining accurate records and documentation while supporting strong communication between the key stakeholders.

This role is based at our brand-new state-of-the-art South Metro Depot in Forrestdale, conveniently located next to Tonkin Highway. Spanning across 120,000 square meters. With the latest infrastructure and technology, the depot empowers all employees to create that perfect work-life balance whilst operating in an inclusive and diverse workplace.

Your Role in Action

• Act as the primary contact for Asset Operations customers regarding vehicle service scheduling, status updates, and queries.
• Triage customer complaints, questions, and requests, providing timely and professional responses.
• Schedule and coordinate service appointments, allocating appropriate time slots for urgent repairs and routine maintenance.
• Collaborate with Team Coordinators and workshop teams to optimise workflow and ensure service efficiency.
• Perform pre-start activities for each job, including opening work orders and assisting in fortnightly work planning.
• Prepare Work Packs, including service documentation, work instructions, risk assessments, and other relevant paperwork.
• Order and receipt parts, liaising with suppliers to obtain quotes and process orders.
• Perform general office duties, including ordering PPE and stationery, booking training and travel arrangements, and managing new-start administration.

What Makes You a Great Fit

• Solid previous demonstrated experience in a service advisory, administration, or coordination role within a fleet maintenance, automotive, or mechanical workshop environment.
• Specialist experience and knowledge of servicing procedures, vehicle compliance standards, manufacturer warranties and Australian consumer law rights.
• Sound understanding of fleet maintenance processes, work order management, parts procurement and inventory management.
• Proficiency in using fleet management or maintenance scheduling systems.
• Strong administrative skills, including document control and data entry.
• Strong administrative skills, including document control and data entry.
• Strong customer service and stakeholder engagement skills with the ability to effectively liaise with workshop teams, suppliers and customers.

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:

• Over 50% of our employment opportunities are driven by career progression.
• The opportunity to purchase up to four weeks of additional leave per year.
• Access to salary packaging, social club activities, and discounted health insurance and gym membership.
• An award-winning employee recognition and benefits programme.
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
• In addition to standard leave, enjoy three wellness leave days each year.
• Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.
• On-site café available for convenient meals and refreshments throughout the day.
• 22 weeks paid parental leaveand 5 days of First Nations cultural leaveto support family and cultural connections.

Applications close on 10thNovember 2026

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities.As a WORK180 -endorsed employer for women, we are proud of our commitment to inclusion. You can learn more about this through our Reconciliation Action Plan and Disability Access and Inclusion Plan.